LMS Administrator

Responsibilities: Provides customer support and administration of the LMS for multiple business units. This includes responding to learner issues via email, ServiceNow and IT Helpdesk tickets regarding LMS issues such as login and password retrieval, archiving, course logistics, bookmarking, completion tracking and any other end-user issues. You will also handle stakeholder-initiated learning initiatives via ServiceNow cases. Develops and periodically reviews process guides, audits, training presentations and other documentation in support of the system. Provides support to course designers in the areas of system requirements, multimedia storage, course cloning, copying, backing, retrieving and setup processes within the LMS. This position is responsible for LMS administrative functions such as: Management of courses, including but not limited to; updating course properties, creating courses, curricula, certifications and enrolling users using the wizard, template(s), assignment rules and or batch processes, course utilities i.e., import, export, archive, restore, etc, course configuration options, course catalog. Execution of user provisioning, including but not limited to: user accounts: i.e., batch create users, change passwords, customize information, etc. Configuration, creation and management of report subscriptions, and documentation of the LMS reporting environment and all customer reporting needs. Interactions with other organizations designing and delivering support roles, resources, strategies, and initiatives to maximize and integrate superior cross-functionality. External relationships could include working with various software and hardware vendors, consultants, and content experts. Perform other projects assigned related to the development and maintenance of the LMS. Serve as a consultant, subject matter expert and advisor on LMS functionality and processes to enhance the LMS user experience. Build, test, and demo scenarios for stakeholder review meetings. Demo new features and enhancements to stakeholders, explaining the potential value to be delivered and make recommendations on how to implement. TOP 3 MUST HAVES: Possess advanced technical computer skills, including experience with learning management software (LMS). Requires prior experience in supporting users of an LMS in technical back end role. At least 4 years of demonstrated LMS administration experience required, preferably in a validated environment. Bachelor's degree in IT or equivalent technical training & certifications. PREFFERED: SharePoint and system testing experience would be a plus. Proficiency in Saba Cloud preferred. Familiarity with SCORM compliance. Required Skills: Advanced technical computer skills, including experience with learning management software (LMS). SharePoint and system testing experience would be a plus. At least 4 years of demonstrated LMS administration experience required, preferably in a validated environment. Proficiency in Saba Cloud highly preferred. Familiarity with SCORM compliance. Proficiency in Microsoft Office software, especially Excel for various function such as v-lookups, pivot tables, data comparison and calculations. Must be solution-focused and able to think outside of the box to address requests and situations outside of normal occurrences and to address evolving stakeholder needs. Demonstrated ability to manage multiple tasks in a fast-paced environment. Excellent interpersonal/presentation/communication skills. Demonstrated superior customer service. Experience working with LMS technical personnel to assess, introduce and implement enhancements derived from stakeholder requests and from ongoing product releases. Highly Preferred Skills: Experience using HTML, JavaScript and CSS. Hands-on experience with various types of training assignment methods such as: Bulk data import management operations via IU import (SBX Integration Studio Automatic training assignments via Prescriptive Rules. Ability to understand technical features and provide support with an appropriate level of training. Experience with reviewing release notes and supporting materials to assess impact, identify new value to be delivered. Minimum Requirements: Experience in supporting users of an LMS in technical back-end role Familiarity with user aspects, problems, implementation, set up and maintenance of online courses; adept at troubleshooting user problems; supportive and cooperative with users. This individual must possess knowledge, as well as the following skills and abilities, or be able to perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities. Education Bachelor's degree in IT or equivalent technical training & certifications. GxP training is preferred. Compensation: The pay rate range above is the base hourly pay range that Aditi Consulting reasonably expects to pay someone for this position (compensation may vary outside of this range depending on several factors, including but not limited to, a candidate's qualifications, skills, competencies, experience, location and end client requirements). Benefits and Ancillaries: Medical, dental, vision, PTO benefits and ancillaries may be available for eligible Aditi Consulting employees and vary based on the plan options selected by the employee. Aditi Consulting LLC uses AI technology to engage candidates during the sourcing process. AI technology is used to gather data only and does not replace human-based decision making in employment decisions.

Created: 2024-11-12