Assistant Communications Specialist Supervisor

Salary: $68,586.00 - $109,738.00 Annually Location : Frederick Police Department 100 West Patrick Street Frederick, MD 21701 Job Type: Civilian - Full Time Job Number: POS- Department: Frederick Police Department Division: Personnel Unit Opening Date: 11/06/2024 Description At the City of Frederick, we value diversity and the respect, engagement and productivity in an inclusive environment produces. We seek to consistently improve internal and external customer satisfaction, innovate and expand capability of services, and be a government that practices equality, equity, and fairness. We invite you to bring your skills, abilities, and knowledge to The City of Frederick and be a valued addition to a workforce that we know is our greatest asset. Frederick is a progressive, richly diverse, and authentically charming city. Recognized as one of the best places to live in Maryland, Frederick is surrounded by mountain views and centrally located about 45 miles north of Washington D.C. and 45 miles west of Baltimore, MD. JOB SUMMARY: The Assistant Communications Supervisor provides direct supervision of personnel within the police department's Emergency Communications Center. S/he is responsible for assisting the Communications Supervisor with planning, organizing and coordinating all emergency and non-emergency operations for the Police Department. Consistently communicating or overseeing personnel communicating with First Responders and Citizens simultaneously in great distress, harm, fear or injury. Under general direction, s/he performs work of considerable difficulty in supervising and directing employees engaged in dispatching emergency police equipment on an assigned shift, including providing training. General supervision is provided by the Communications Supervisor. Example of Duties Special Considerations: This is a civilian first-line supervisory position located within the Police Department's Communications Section. The Assistant Communications Supervisor is responsible for all functions of first line supervision, including assisting with conducting employee performance evaluations, providing corrective counseling to employees, and making recommendations regarding disciplinary actions. Work requires the exercise of initiative and independent judgment in implementing established work methods and procedures, as well as the development of methods and procedures designed to improve operations. This position requires the incumbent to interact with citizens in person and over the phone in a manner which promotes the highest level of professionalism. Incumbent must also be able to assist citizens while maintaining a positive courteous demeanor. Special Selection Criteria : Must possess an excellent moral character and background that will withstand a comprehensive background investigation and subsequent polygraph(s). Qualifications Must possess an excellent moral character and background that will withstand a comprehensive background investigation and subsequent polygraph(s). Must possess an excellent moral character and background that will withstand a comprehensive background investigation and subsequent polygraph(s). Essential Duties and Responsibilities: Assists with supervision, training, coaching, counseling, and evaluating the personnel assigned to the Communications Section. Assists with overseeing the master scheduling of personnel for all shifts. Assists with ensuring that off-duty employees are contacted, and the necessary adjustments are made in shift schedules. Assists with conducting, supervising and participating in the training of employees on Police dispatch procedures, equipment, and performance expectations. Assists in developing Communications Center policy and procedures. Acts as liaison with other police and fire agencies in the state and county. Works collaboratively with managers, supervisors and others contacted during the course of work in a manner that enhances the Department's potential for accomplishing it's mission. Assists with the development, implementation, and maintenance of automated systems within the Communications Center. Assists with interpreting and implementing Department General Orders and Division policies and procedures. Participates in the development and maintenance of records and files necessary to the dispatch function. Receives problems and complaints regarding specific incidents and refers to Communications Supervisor. Monitors and delegates court paperwork entry such as warrants, summons etc. Assists with the investigation of complaints against personnel and responds in a manner that results in appropriate complaint resolution. Makes recommendations for disciplinary actions. Prepares, maintains, and revises procedure manuals. Makes recommendations for updates of automated files for a computer aided dispatch system. Assists the supervisor with coordination of state and federal audits. Performs other duties as assigned. REQUIRED EDUCATION AND/OR EXPERIENCE FOR ENTRY LEVEL COMMUNICATION SPECIALIST POSITION: REQUIRED CERTIFICATES AND/OR LICENSES: Vehicle Operator's license with satisfactory driving record that meets insurability standards of the City's insurance carrier is required. The employee must maintain the license for the duration of their employment. Certifications from IAED (International Academy of Emergency Dispatch) for Emergency Medical, Emergency Fire and Emergency Police Dispatch. The employee must maintain the certifications for the duration of their employment. CN1 Certification in METERS (Maryland Electronic Telecommunications Enforcement Resource System). The employee must maintain the certification for the duration of their employment. CPR Certification. The employee must maintain the certification for the duration of their employment. METERS instructor certification or ability to obtain within 12 months from hire date. The employee must maintain the certification for the duration of their employment. MPCTC Instructor certification or ability to obtain within 12 months from hire date. The employee must maintain the certification for the duration of their employment. REQUIRED SKILLS (Communication/Language; Mathematical; Computer; etc.): Knowledge of principles of supervision, training, coaching and evaluation necessary to perform the duties of a first-line supervisor Knowledge of principles of appropriate conflict resolution techniques. Knowledge of principles and procedures related to the operation of computer aided dispatch systems. Knowledge of principles and practices of office management, record keeping, and scheduling. Knowledge of department General Orders and precedents pertaining to the dispatching of emergency equipment. Knowledge of standard radio and telephone communications receiving and transmitting equipment. Knowledge of standard broadcasting procedures and rules. Knowledge of the operation of common radio dispatch equipment; public safety classification codes. Ability to plan, organize, and review the work of subordinates. Ability to supervise, train, coach, and evaluate subordinates. Ability to exercise good judgment and make sound decisions when dealing with workplace conflict. Ability to exercise independent judgment and work with a minimum of supervision. Ability to facilitate meetings and gather input to facilitate change. Ability to write clear and concise reports. Ability to provide specific feedback and counseling to employees as it relates to job performance. Ability to speak clearly and precisely. Ability to effectively communicate with and elicit information from upset and irate citizens. Ability to understand and follow oral and written instructions. Other Desirables: Ability to communicate verbally and in writing in the Spanish language. Dispatch experience within a Police or Fire dispatch environment. Supervisory experience within a Communications Dispatch environment. Associate of Arts degree from an accredited college or university with course work in management and/or supervision. Physical Requirements PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by the incumbent to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical: Primary functions require sufficient physical ability and mobility to work in an office and emergency dispatch center setting; to stand or sit for prolonged periods of time (sometimes without the ability to move at will); to occasionally stoop, bend, kneel, crouch, reach, and twist; to occasionally lift and move less than 20 lbs. short distances, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including frequent use of a computer keyboard, and to verbally communicate to exchange information. Incumbents must be able to coordinate movement of more than one limb simultaneously and make fine, highly controlled muscular movements using a variety of computers and communications equipment. Vision: See in the normal visual range with or without correction. Hearing: Hear in the normal audio range with or without correction, giving the jobholder the ability to hear alarms and other auditory warning devices. WORK ENVIRONMENT/CONDITION: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in an office and emergency services dispatch center setting with extensive public contact; incumbents are required to work evening, night, weekend, and occasional holiday shifts; incumbents may be called back or held over to maintain staffing levels. This position requires work to be performed indoors at the Law Enforcement Center, Public Safety Training Facility and Frederick Police Headquarters. The noise level in this environment can be high as the office is active with the presence of state, county and city communications specialists, phone calls and equipment sounds. Equal Opportunity Employer * Full pay during the training process * Salary for Grade 3: $51,160- $81,857 - Determined by experience & qualifications * Salary for Grade 4; $54,997- $87,996 - Determined by experience & qualifications * Salary for Grade 5: $59,122- $94,595 - Determined by experience & qualifications * Night Shift Differential * Paid vacation- Time accrues based on years of service * 25-year or 30-year Retirement plans available * Ten (10) Paid Holidays per year for Full Time Employees * Flexible Spending Accounts available * 12 hour shifts- Work 7 days, over a two-week period * Overtime Compensation at the rate of time and a half

Created: 2024-11-12