SoGA - DECAL IT Support Specialist 2 - Atlanta, GA - ...

Under general supervision, provides management information system user support via phone or site visit. Troubleshoots end-user problems. Analyzes different end computing issues and provide resolution and document solutions. Job Summary: Under general supervision, provides management information system user support on a continuing basis either by phone or site visit for the Department of Early Care and Learning (DECAL). Troubleshoots end-user problems. Analyzes and designs software modifications to meet users' needs. May develop and conduct training programs for software/hardware users. This position is onsite at DECAL headquarters at 2 Martin Luther King Jr. Drive SE, 754 East Tower Atlanta, Georgia 30334. Qualifications: •Minimum of 3-5 years of IT technical support •Candidate Required Minimum Qualifications and Skills a) Bachelor's Degree or equivalent in Computer Science or related field •Strong knowledge and hands-on experience installing, configuring, replacing, and supporting network infrastructure equipment, including servers, workstations (Windows/Mac), switches, routers, cabling, VoIP systems, audio/visual equipment etc. •Technical expertise should include Windows 10/11, MS Office 365, Active Directory, SCCM, Intune, utilization of GPOs, Enterprise anti-virus solutions, Helpdesk ticketing systems, and Azure. •Proficiency with imaging laptop computers 20h2, 21h2,22h2, Microsoft Office 2010, Cisco network, and other authorized desktop applications. •Knowledge and proficiency in Mobile device management leveraging Intune, including IOS and Android devices operating systems Enterprise encryption solutions, Windows PC/laptop management via Active Directory, and related software. •Effective use of ticketing systems to track and document incidents in any ITSM Tools •Highly detailed and process-oriented with advanced troubleshooting, incident resolution, and documentation skills •Strong time management and teamwork skills •Excellent customer service and communication skills are a must. •Desktop Technician will provide day-to-day local remote desktop support, receive inbound calls, answer questions, troubleshoot, and document steps performed to resolve challenges with hardware, software, and application issues in a ticketing system. •Providing fault analysis to customers' core operating systems and platforms, providing support, and applying desktop fault resolution for the approved application suite. •Establish a very QA Process for any changes made to systems and devices. Required/Desired Skills Skill Required /Desired Amount of Experience Consultant Experience Installing, configuring, replacing, and supporting network infrastructure equipment, including servers, workstations (Windows/Mac). Required 3 Years Installing configuring, replacing, and supporting VOIP systems, audio/visual equipment etc. Required 3 Years Technical expertise should include Windows 10/11, MS Office 365, Active Directory, SCCM, Intune, utilization of GPO's. Required 3 Years Proficiency with imaging laptop computers 20h2, 21h2,22h2, Microsoft Office 2010, Cisco network, and other authorized desktop applications. Required 3 Years Questions No. Question Consultant Answer Question1 Absences greater than two weeks MUST be approved by CAI management in advance, and contact information must be provided to CAI so that the resource can be reached during his or her absence. The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. Do you accept this requirement? Question2 Please list candidate's email address. Question3 This assignment is contingent upon customer renewal and availability of adequate funding. Do you accept this requirement? Question4 The selected candidate will be expected to start their engagement no later than 2 weeks (10 business days) from the client's selection date. Do you accept this requirement?

Created: 2024-11-12