Customer Service Rep & Logistics Coordinator

Responsibilities• Coordinate and oversee the transportation of dairy products from dairy vendors to warehousing facilities and customer locations.• Ensure all shipments are scheduled, tracked, and delivered on time, addressing any logistical challenges promptly.• Maintain regular communication with dairy vendors to confirm production schedules and shipping details.• Liaise with warehousing and trading partners to manage inventory levels and ensure storage conditions meet food-grade standards. In addition to best ship delivery points that benefit the organization. • Serve as a point of contact for customers, providing updates on shipment statuses and addressing any inquiries or issues.• Monitor inventory levels of dairy products within warehousing facilities to prevent shortages or overstock situations.• Ensure warehousing partners adhere to proper storage practices, maintaining compliance with food-grade regulations.• Generate, review, and process invoices for dairy product shipments, ensuring accuracy and timeliness.• Collaborate with the finance team to resolve any discrepancies or issues related to invoicing.• Maintain accurate records of all logistics movements, warehousing activities, and customer interactions.• Analyze and present reports on logistics performance, inventory levels, and compliance status for management review.• Address and resolve any issues related to customer satisfaction promptly and effectively.• Execute or continuously suggest process improvements to enhance the efficiency and reliability of trade operations.• Efficiently enter and update large volumes of data into company operating system while ensuring accuracy QualificationsBachelor's Degree from an accredited 4-year collegeExcellent written and verbal communication skillsFlexible in a high pace environmentAn ability to provide attention to detail.Willing to develop within a role with the intention of providing the best and most productive support to the overall team.Proactive and able to solve problems as they arise.Proficient in Microsoft Office Suite, especially Microsoft Excel, and Power BI  We are only accepting applications to works who are only authorized to work in the United States.

Created: 2024-11-12