Manager of Loan Administration

The manager of Loan Administration Assists the Senior Vice President, Credit Admin. and Retail Lending. Provides exceptional customer service to internal and external customers ESSENTIAL DUTIES AND RESPONSIBILITIES Regular onsite attendance Oversees the Collection Department (Delinquency reporting, Foreclosure and impaired tracking) Oversees the Loan Servicing Department (Escrow processes, Real Estate Taxes, Process of loans on system and quality control) Maintains knowledge of HMDA process Oversees Secondary Market servicing and quality control Maintains Knowledge of Secondary Market (Freddie Mac) Policies and Procedures pertaining to servicing and delinquencies. Assist in overseeing loan processing as needed Assist with lending compliance as needed Possesses strong organizational skills with attention to detail Preparation of communications and reports for the Board of Directors, Executive Management, and Bank Staff Responsible for maintaining procedure manuals Assist in the preparation for audits and examinations. Follows all security and audit procedures Directs, coordinates, and monitors activities to implement institution's loan policies, procedures, and practices Assists with developing, coaching and disciplining staff Promotes a friendly customer service environment Backup daily department operations when staff is absent or on vacation Ability to work well with others in a team environment Ability to multitask. Provides accurate, efficient, and exceptional customer service to both internal and external customers Maintains knowledge of and follows bank regulations, security, confidential and audit/compliance responsibilities, products, policies, procedures and meets deadlines. Satisfactorily completes all training required for the position Possesses strong organizational skills with attention to detail Other duties as assigned. SUPERVISORY RESPONSIBILITIES Manages the loan servicing department. Is responsible for the overall direction, coordination, and evaluation of this department. Fulfills supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE Associate Degree or higher in Business Management, Accounting or Finance or commensurate experience. Previous loan experience required. Strong organizational, analytical, and supervisory and communication skills. Must have a demonstrated working knowledge of Microsoft products LANGUAGE SKILLS Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers or other customers. MATHEMATICAL SKILLS Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. OTHER SKILLS AND ABILITIES Strong Computer and Interpersonal Skills REASONING ABILITY Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. CERTIFICATES, LICENSES, REGISTRATIONS N/A PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; talk, hear and see. The employee frequently is required to stand, walk, and sit. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Requirements Previous loan experience required. Strong organizational, analytical, and supervisory and communication skills. Must have demonstrated working knowledge of Freddie Mac & Secondary Market Servicing.

Created: 2024-11-11