Customer Service Representative, East Rutherford, NJ ...

Responsibilities • Delivering excellent service to various customers from different market applications (LED architectural lighting, LED signage lighting) via close cooperation with various internal and external team members • Building and maintaining a solid customer relationship • Providing accurate and timely quotations to customers • Creating and entering orders in the system • Providing support to the Sales team (e.g., quotations, delivery status, order reports) • Managing daily customer orders in a timely manner (receive and confirm all orders with customer, provide shipment tracking or order status if on back order) • Handling and resolving operational issues that may arise from the end-to-end sales process (e.g., order status, deliveries, returns) • Engaging with other functions to ensure best-in-class customer service support (e.g., sales teams, supply chain, logistics) • Proactively participating in daily shipping activities to include preparing shipping documents, ensuring accuracy and returning paperwork to the warehouse to meet deadlines • Establishing and conducting regular customer review calls while building follow-up action plans tracked in CRM system Requirements • Associate's degree or relevant discipline with a minimum of 2 years of Inside Sales or Customer Service Experience • Proven track record and knowledge in the LED signage or LED architectural lighting industry is a plus • Inside Sales and Customer Service skills • Proficiency in Microsoft Office and Order Entry software • Working knowledge of Microsoft Dynamics CRM preferred • Self-motivated, able to independently manage various activities with minimal supervision • Customer-oriented mindset • Excellent communication, listening and collaboration skills with a problem-solving mindset This position is subject to background checks Department Sales Support/Inside Sales Locations USA

Created: 2024-11-11