Technical Support Specialist Level II

About Jorie: Must be authorized to work in the United States without any sponsorship. We do not hire in CA, NY or WA. Jorie AI, occupies a uniquely interconnected position at the center of the healthcare industry. An inseparable part of today's healthcare billing ecosystem, with leading edge technology that is driving transformation with our highly acclaimed AI infused Robotic Process Automation for end-to-end Revenue Cycle Management, providing practice and financial management services to the healthcare industry. Applied Intelligence, Better Insight, Accelerated Efficiencies with Jorie AI. Our work environment: Remote opportunities Growth opportunities promote from within Flexible work environment (Work-life Balance) Cultural diversity Collaborative and friendly company culture Great Benefits: 401(k) matching up to 4% Health Dental Vision Long/Short Term Disability insurance Life insurance $25,000 Paid by employer PTO 2 weeks first year and increases 2nd year 10 and half Holidays Title: Technical Support Specialist Level II About the role: The Level II Information Technology Specialist will manage and maintain our company's network, hardware, and software infrastructure. This position demands advanced technical expertise to support our organization's high-performance computing environment. Working closely with other IT professionals, you will provide solutions to optimize the software and network for performance, availability, and security. Work with employees onsite as well as remote. Location & Hours: Location: Hybrid - 3 days in office and 2 days at home Office location: Suite 370, 1000 Jorie Blvd., Oakbrook, IL 60523 (Hybrid) Schedule: Monday - Friday, 8:00 am to 5:00 pm Central, On-Call Rotation as required. Responsibilities: User Support: Provide second-level support to end-users for computer, application, system, device, access, and hardware issues. Incident Management: Investigate, diagnose, and resolve Level II incidents, service requests and help desk. Systems Administration: Administer servers, backup operations, and network-related tasks, ensuring optimal system performance. Infrastructure Maintenance: Conduct regular system audits and software updates, including patches and configurations. Security Oversight: Monitor the security of all technology systems, taking appropriate steps to block malicious actors and unauthorized access. Documentation: Document installation and configuration procedures, contributing to the internal knowledge base. Project Management: Collaborate with IT project teams, contributing to implementing approved network or system changes and projects. Training: As required, provide technical training and assistance to other team members and users. Qualifications/ Experience: Minimum of five years in IT support roles, must have Azure experience, Microsoft 365, Intune, Windows Server, Azure Active Directory, and project management. Certifications such as CompTIA A+, CompTIA Network+, MCSA, or CCNA are preferred. Solid understanding of Azure Virtual Machine management. Familiarity with various software applications, including antivirus, backup, and business applications. Excellent problem-solving skills. Strong communication and interpersonal skills. Candidates must be able to report to 1000 Jorie Blvd, Oak Brook, IL within a 45-minute window and with short notice. Ability to multi-task in a fast-paced environment and prioritization skills required to ensure efficiency Strong time management, organizational skills and discipline to work remote Strong verbal and written communication skills Education: A Computer Science, Information Technology degree or significant on-the-job work experience. Certifications in related areas will be considered.

Created: 2024-11-11