Billing Associate

Position Information Functional TitleBilling Associate Recruitment Category TypeStandard Functional CategoryCustomer Service GradeUO.08 FLSA StatusNon-Exempt Requisition Number25-0111 Number of Vacancies1 Job LevelNon-Management Job CodeN/A Job Description Summary Organization NameBilling & Revenue Protection Reports toSupervisor, Billing & Revenue Protection Full or Part TimeFull Time If Part Time how many hours per week Regular or TemporaryRegular Position End Date (if temporary) Work Schedule M-F 8:00am - 5:00pm, with additional hours as needed. Position LocationLaurel Position Summary Information General Summary TheBilling Associateis responsible for investigating and performing in-depth analysis and research. Processes and responds to a various routine and moderately complex billing adjustments, inquiries, and routine correspondence. Essential Functions Analyzes and processes work orders and field activities, such as in-house review, repair work, final readings, true readings, meter changes, turn-ons, turn-offs, check readings, reset/sticker remotes, and inspections to ensure timely and accurate billing of accounts Reviews demolition requests and coordinates compliance activities with regulatory services, utility services, billing and revenue protection and plumbers prior to issuing demolition letters to county agencies and customers Analyzes new meter and sub-meter installation requests and generates new meter install work orders, ensuring permits and inspection requirements have been met, meter size and location are correct, WHC / SHC are assigned to contract and released for service, and addresses are correct, including lot/block legal description and plumber information and permit issues resolved with permits services Collects customer bills and various reports from the print shop and information technology Reviews and processes refund requests Researches accounts and performs quality assurance review of certain customer bills to interpret payment history, adjustments, and activity such as name changes and final bills Analyzes and responds to routine correspondence and phone calls about various customer account issues such as payment arrangements, account maintenance fees, and bank errors Refers meter leaks, dangerous areas, and problems requiring immediate attention to emergency services and follows-up to ensure activities are updated in the appropriate systems Serves as a liaison between the Prince George's County Office of Code Enforcement, WSSC Water General Counsel's Office, customer service, utility services and IT in the processing of various county requests Schedules field inspections, investigations and additional field activities to resolve problems or discrepancies processed on accounts and follows up to ensure accounts bill accurately Other Functions Provides training to employees, temporary staff and interns as needed Maintains routine alphabetical and/or chronological files and/or records Coordinates with records management and compliance prior to sending files off-site for storage Provides switchboard coverage as needed Analyzes, reviews, and processes E-Z Pay applications for internal customers, automatic debit payments, debit requests and investigates and responds to general E-Z Pay inquiries Procures office supplies for billing & revenue protection division Performs other related duties as assigned Work Environment And Physical Demands Work is performed in a standard office environment. Required Knowledge, Skills, And Abilities Ability to gain and maintain thorough knowledge of CSIS and MMIS database systems Proficient in the use Microsoft Word and Excel Good knowledge of business writing and math, for preparation of letters, memorandum and other documents Good customer service and interpersonal communication skills Good knowledge of office policies, procedures and regulations Ability to adapt to frequent changes in the processing of daily work Ability to perform fact-gathering and data manipulation to develop and compile various reports Ability to analyze problems independently and take appropriate action within policy guidelines Minimum Education, Experience Requirements High School diploma or equivalent 3+ years' customer service or administrative experience that involved use of business software and information systems Additional Requirements Completion of the WSSC Water Financial Disclosure statement within 30 days of employment and annually thereafter Employees must be able to work rotating shifts, primary workplace or remotely/telework, including weekends, holidays and mandated overtime as part of a 24í—7í—365 operation Preferences Bachelor's degree in business, public administration, or related discipline Call center customer service experience with greater preference for water and wastewater utility environment Salary$25.77 - $43.80 Posting Detail Information EEO Statement AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER It is the policy of the Commission to select new employees and to promote current employees without regard to race, sexual orientation, sex, religion, national origin, marital status, or handicap. The Commission does not discriminate against qualified individuals with a disability and will make reasonable accommodation for any disability that does not result in undue hardship for the Commission. Close Date12/02/2024 Open Until FilledNo Special Instructions to Applicants Additional Information All applicants selected will be subject to drug screening and a background check/verification. Eligible applicants will be released for consideration after 11/25/24. Supplemental Questions Required fields are indicated with an asterisk (*). Do you have a High School diploma or equivalent? Yes No Are you an eligible veteran of any branch of the armed forces who has received an honorable discharge or Certificate of Satisfactory Completion of Military Service, the spouse of an eligible veteran who has a service-connected disability or the surviving spouse of a deceased eligible veteran? Yes No Will you, now or in the future, require sponsorship for employment visa status? Yes No Applicant Documents Required Documents Resume Optional Documents

Created: 2024-11-11