Technical Account Manager

Introduction IVIONICS is looking for a Technical Account Manager to join our team in our Hauppauge office. This person will operate as the lead on all critical business accounts. The focus of this vital role is to manage client relationships by creating a positive working relationship. The Technical Account Manager is responsible for understanding client business operations, aligning client roadmaps to technology needs, and overseeing the success of technical client initiatives. The ideal candidate comes with experience in account management and a strong understanding of the technology industry. Cross-functional experience working within a project management or client success manager role would improve the entire customer experience and be a critical factor in this position. Why Choose Us? Career Advancement . We're not just offering a job; we're offering a career. Join us, and you'll have opportunities to advance yourself in the constantly growing technology sector. A Flourishing Work Environment . At IVIONICS, we believe in fostering a positive workplace culture. We value collaboration, professional growth, and relationship-building both in/out of the office. Work-Life Balance . We understand that your personal life is important. We offer flexible scheduling options to ensure you can manage your professional and personal life effectively. Professional Development . If you're willing to invest, then so are we. At IVIONICS, you'll have access to ongoing training and development resources to continue enhancing your skills. Competitive Compensation . We recognize your hard work and want to reward you for it. In addition to a competitive salary, all employees are eligible for a comprehensive suite of additional benefits including: medical/dental/vision, retirement plans, paid-time off, and more. Responsibilities: Serves as the client relationship manager for assigned and new clients, and is the liaison between the company and client to ensure that all in-scope technology service delivery targets and requirements are met Performs business development functions where necessary to ensure that existing and prospective client's needs are matched with Ivionics services and capabilities in all relevant areas of our operations Understand each client's business and technology environments to a point where advisory services and business requirements gathering can be performed for initiatives to improve the clients' technology/business Identifies and accurately estimates newly managed service or project initiatives, and assists in the development of Statement of Work documents for the client Coordinates and manages all approved client projects from initiation through delivery, including ensuring that billable projects are completed on schedule and within budget Escalates any identified project scope change to the client and IVIONICS' internal management, provides time, cost, and/or operational impact analysis of that change, prepares the appropriate Change Orders, and obtains the necessary internal and client approvals to implement the change Acts as a primary escalation resource for any technology-related issues that surface at a client as outlined in the Problem Management process Works with the relevant IVIONICS' internal management to develop client strategy plans as necessary Assists in forecasting Service Delivery resource needs for both short-term and long-term client initiatives Prepares and delivers weekly status reports to internal management and the client (if applicable) on the state of each assigned client Prepares monthly service reports for each assigned client to ensure service levels are being met or exceeded Identify where service levels are not being met and prepare recommendations for remediation to relevant Ivionics management teams to rectify Maximizes the billability (both billable hours and rate compared to total hours worked) for this role as defined in the documented Yearly Performance Goals & Objectives Operates under minimal supervision Performs other duties as required and assigned Participates in networking events to promote IVIONICS offerings and engage new opportunities Create and maintain a pipeline on existing client opportunities and new prospects Requirements: Bachelor's degree in business, IT, or a related field Strong verbal and written communications skills Excellent listening, negotiation, and presentation abilities Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive management Why Work for Us? Our mission is to increase the efficiency of work processes through strategic technology and to provide our clients with honest and reliable information. Although we work hard for our clients, we also believe in a work-life balance. Salary: $90,000 +/ year based on experience A team/family work environment Business casual dress code Medical, Dental, Vision, HSA & FSA 401k and Profit Sharing Generous PTO/Sick/Holiday Employee Development Program providing sponsored training IVIONICS is committed to being an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status, or any other characteristic protected by law.

Created: 2024-11-10