Computer Operator (Night shift)

Position: Computer Operator Client: State of SC (Clemson Univ.)Location: Anderson, SC 29625 (work is 100% onsite)Duration: 1+ yearNIGHT SHIFT POSITIONHOURS ARE 6PM- 6AMTHIS INCLUDES WEEKENDS AND HOLIDAYSThis is 100% ONSITE - NO REMOTE WORK.SCOPE OF THE PROJECT:THIS WILL BE A 12-MONTH CONTRACT WORKING AT THE CLEMSON UNIVERSITY INFORMATION TECHNOLOGY CENTER WITH THE POSSIBILITY OF EXTENDING 36-MONTHS.DAILY DUTIES RESPONSIBILITIES:MONITORS, TESTS, MAINTAINS AND REPAIRS NETWORK AND INFRASTRUCTURE ELEMENTS FOR CLEMSON CCIT.MONITORS CLEMSON NETWORK, SERVER, AND APPLICATION ELEMENTS, RESOLVE INCIDENTS AND SERVICE REQUESTS ANDOR CONSULT WITH THE SUBJECT MATTER EXPERT TEAM FOR INCIDENT RESOLUTION. APPLIES SIMPLE STATE-OF-THE-ART TECHNOLOGY TO MEET AND IMPROVE NETWORK CONTROL CENTER.CONFIGURE NETWORK AND SYSTEM RESOURCES AND MAINTAIN CORRESPONDING SYSTEM RECORDS AND DOCUMENTATION. PROVIDES TIER II SUPPORT AS PER SME AGREEMENTS. PERFORMS PERIODIC MAINTENANCE AND MONITORING OF COMPUTER SYSTEMS. PERFORMS PRE-CONFIGURED PORT ACTIVATIONS ON NETWORK SWITCHES.PREPARES AND REVIEWS DOCUMENTATION FOR USE IN OPERATIONS FOR TRAINING AND KNOWLEDGE BASE. PARTICIPATES IN TRAINING AND CROSS TRAINING FOR THE TIER II. . PROVIDES CUSTOMER SERVICE FOR ALL INFORMATION ANDOR TELECOMMUNICATION NETWORK SYSTEMS SUPPORT AREAS.MONITORS MAINFRAME, APPLICATIONS AND BATCH PROCESSING. RESPONDS TO ISSUES, ALERTS, INCIDENTS, TICKETS AND RESOLVE INCIDENTS AND SERVICE REQUESTS ANDOR CONSULT WITH THE SUBJECT MATTER EXPERT TEAM FOR INCIDENT RESOLUTION. MEETS AGREED SLA TIME REQUIREMENTS.REQUIRED SKILLS (RANK IN ORDER OF IMPORTANCE):• IP NETWORK TROUBLESHOOTING• DNS CONFIGURATION• UNDERSTANDING OF MONITORING TOOLS (SPLUNK, SOLARWINDS)• MICROSOFT OFFICE SUITE• SERVER BATCH SCRIPTING• TECHNICAL WRITING EXPERIENCEPREFERRED SKILLS (RANK IN ORDER OF IMPORTANCE):• LEADERSHIP SKILLS• STRONG CUSTOMER SERVICE• SELF-MANAGEMENT• WEB PROGRAMMINGREQUIRED EDUCATION: HIGH SCHOOL DIPLOMA OR EQUIVALENTCategory Name Required Importance Level Last Used ExperienceDatabase Platforms Scripting Language experience Yes 1 Advanced Within 6 Months 2 - 4 YearsDocumentationLanguage Technical writing Yes 1 Advanced Within 6 Months 2 - 4 YearsMiscellaneous Customer service skills No 2Miscellaneous Leadership skills No 2Networking & Directories Understanding of computer and network operating system fundamentals (e.g. operating systems, applications, storage, networking) Yes 1 Advanced Within 6 Months 2 - 4 YearsPackaged Applications Microsoft Office Suite Yes 1 Advanced Within 6 Months 2 - 4 YearsProgramming Languages Programming experience No 2Protocols Knowledge of networking protocols, including TCPIP, HTTP, NTP, DNS, MLLP, NDM Yes 1 Advanced Within 6 Months 2 - 4 Years

Created: 2024-11-10