Associate Account Manager

You're an important part of our future. Hopefully, we're also a part of your future At B. Braun, we protect and improve the health of people worldwide. You support this vision, bringing expertise and sharing innovation, efficiency and sustainability as values. That's why we would like to keep developing our company with you. Keeping your future in mind, we're making a joint contribution to health care worldwide, with trust, transparency and appreciation. That's Sharing Expertise.Associate Account ManagerReference Code US-PAEAbout B. BraunB. Braun Medical Inc., a leader in infusion therapy and pain management, develops, manufactures, and markets innovative medical products and services to the healthcare industry. Other key product areas include nutrition, pharmacy admixture and compounding, ostomy and wound care, and dialysis. The company is committed to eliminating preventable treatment errors and enhancing patient, clinician and environmental safety. B. Braun Medical is headquartered in Bethlehem, Pa., and is part of the B. Braun Group of Companies in the U.S., which includes B. Braun Interventional Systems, Aesculap and CAPS .Globally, the B. Braun Group of Companies employs more than 64,000 employees in 64 countries. Guided by its Sharing Expertise philosophy, B. Braun continuously exchanges knowledge with customers, partners and clinicians to address the critical issues of improving care and lowering costs. To learn more about B. Braun Medical, visit . Duties and responsibilitiesPosition Summary:Provides assistance to Account Managers with servicing assigned accounts and dormant accounts within the Account Managers' territories. Assist Sales and Customer Service with all aspects of sales, manufacturing, engineering, purchasing and quality control. Communicates directly with customers under the Account Manager's or leadership direction.Responsibilities: Essential DutiesManages and services assigned client accounts, developing opportunities that increase revenue and information flow and/or customer satisfaction through problem resolutionMaintains quality relationship to retain clients and win referrals to new clients.Assists Account Managers in developing, presenting sales plan for each existing account.Establishes, documents and maintains solid communication and follow-up procedures for all assigned accounts.Monitors account activity to ensure that defined customer key performance indicators (KPIs) are met.Has financial responsibility for the assigned accounts including ensuring timely and accurate billing as it relates to development projects.Conducts customer meetings via conference calls and/or in-person as required.Obtain requested customer information from Engineering, Quality, Sterilization, and /or Production in order for customers to accept a change in the product they purchase or for possible new business. Summarize information and write memo/letter. Circulate on Customer Inquiry Submission Form (QA-212) for plete Supplier Questionnaires, Product Questionnaires, Quality Questionnaires.Research Material Characteristics Information (MCI) in SAP/B.Docs, write memo, and circulate QA-212 for approval.Work with Material Master Group or Regulatory Compliance Questionnaires. Write Memo and circulate on QA-212. The job function listed is not exhaustive and shall also include any responsibilities as assigned by the Supervisor from time to time. General: It shall be the duty of every employee while at work to take reasonable care for safety and health of himself/herself and other persons.Expertise: Knowledge & SkillsRequires basic knowledge of relevant business practices and procedures in professional field. Uses standard theories, principles and concepts and integrates them to propose a course of action.Works under general supervision. Relies on experience and judgement to plan and accomplish assigned goals. May periodically assist in orienting, training, and/or reviewing the work of other peers.Judgement is required in resolving all day-to-day problems.Contacts are primarily with department supervisors, leads, subordinates, and peers. Occasional contact with external contractors/vendors.IDLIALThe targeted range for this role takes into account a range of factors that are considered when making compensation and hiring decisions; included but not limited to: skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. Compensation decisions are dependent on the facts and circumstances of each case. The range provided is a reasonable estimate. Professional competenciesExpertise: Qualifications -Education/Experience/Training/EtcRequired:Bachelor's degree or equivalent combination of education and experience.02-04 years related experience required.Regular and predictable attendanceOccasional business travel required, Valid driver's license and passportWhile performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to use hands to handle or feel and reach with hands and arms. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 20 poundsWhat we offerB. Braun offers an excellent benefits package, which includes healthcare, a 401(k) plan, and tuition reimbursement. To learn more about B. Braun and our safety healthcare products or view a listing of our employment opportunities, please visit us on the its "Sharing Expertise" initiative, B. Braun promotes best practices for continuous improvement of healthcare products and services.

Created: 2024-11-09