IT Trainer/ Instructional Designer

Our government client is looking for an experienced IT Trainer Instructional Designer on a hybrid 6+ months renewable contract opportunity in Atlanta, GA.Position: IT Trainer Instructional DesignerJob SummaryThe job will be to deliver IT training to agency staff (adult learners) on custom agency IT developed and Commercial-Off-The-Shelf (COTS) applications. The agency will train the candidate in these products. Candidate will deliver training for desktop, web, and mobile applications. Candidate will work with agency users to identify training needs, courses, and content. Candidate will publish training schedulescourse offerings within agency Learning Management System (OracleWorkday), administer learner enrollmentstestingcompletions, assign gradesscoring or awarding of certifications. Candidate will send and review training surveys to obtain feedback to improve training delivery and agency IT products. Candidate will collaboratedevelop relationships with agency business units to increase class enrollments and address technical needs. Candidate will also facilitate vendor or contractor delivered training.The candidate will developupdatemaintain IT training content. They will compile information to create PowerPoint presentations, IT Trainer Guides, Quick Reference Guides, User Manuals, Storyboards, Videos, andor Computer Based Training. Candidate will engage technical staff to develop training content.The agency highly desires a candidate who can develop training content using Microsoft Word, Microsoft PowerPoint, TechSmith Camtasia, Adobe Captivate, andor Articulate 360Storyline.Candidate will complete recordkeeping for tracking timeactivities, timecards, performance indicators, and ensure submitted data is accurate.Candidate will be working as a team member within the IT organization of agency and report to a Team LeaderSupervisor. The IT Training Team is composed of IT Trainers, Instructional Designers and a Team Leader. The team delivers training statewide on ~40 applications. Training courses cover a variety of transportation topics such as contract administration, material testing, construction inspections, asset managementmaintenance, and emergency operations.Core CompetenciesTraining: Employs a variety of instructional techniques; effectively obtains learner engagement; delivers competency-based learning; actively seeks feedback to improve.Content Development: Produces high quality training content quickly with minimal munication: Routinely and effectively communicates with agency learnerscustomers; with Team Leader on work assignmentspriorities, timelines, risksissues, travel issues, etc.Teamwork and Cooperation: Supports their team and IT to accomplish common goals, objectives, projects, and tasks. Demonstrates a "can-do" or "team player" attitude. Assists in conducting scheduled classes when other instructors are unable to conduct (e.g. call in sick).Customer Service: Provides helpful, courteous, responsive, and knowledgeable service. Ensures customer IT needsissues get routed to appropriate support staffIT management. Demonstrates patience and empathy with learners. Honors commitments and provides follow-upfollow-through. Provides learning opportunities to meet agency business needs, offer the complete course catalog, and schedule classes equitably across Districts.Results Orientation: Consistently delivers required business results; demonstrates successful attainment of performance indicators for courses, classes, and enrollments; sets and achieves achievable, yet aggressive goals; consistently complies with quality standards in meeting deadlines; maintains focus on achieving agency IT goalsobjectives.Planning and Organization: Plans schedules, work assignments, and travel arrangements sufficiently in advance. Confirms work priorities and manages time effectively.Travel: Able and flexible in travelling to conduct scheduled on-site training. Responsibilities:Adheres to the priorities, procedures, objectives, and guidance of their agency Team Leader and IT management.Keeps Team Lead fully informed of work schedule, technical issuesrisks, or any travel or accommodation concerns. Proactively communicates and takes steps with Team Leader and IT management to mitigate any issuesrisks.Learns and maintains knowledge of agency IT applications to a level sufficient to effectively teach and guide learners in its use and operation.Maintains, coordinates, and communicates training schedulescourse offerings with end users and stakeholders.Ensures training environments and data are ready prior to training classes.Conducts virtual classroom training, on-site classroom, and webinarsuser group sessions.Establishes effective relationships throughout the organization, both within IT, Human Resources, and across business unitscustomersstakeholders to identifyaddress gaps in user training and solicit class enrollment.Reserves conference roomsequipment, confirms enrollments before travel, makes appropriate travel arrangements, and travels safely.Conducts online training using Microsoft Teams and on-premise training in conference roomscomputer labs.Provides an engaging, interactive, and positive learning experience to learners.Maintains professionalism and order within the classroom to complete course pletes enrollments, course attendancecompletions, and assigns appropriate scoringgrades within the LMS. Sends out surveys.Ensures correct recordkeeping within the LMS, timekeepingwork activity reporting, and performance indicator reporting.Ensures travel expenses, taxes, and forms are correct on billing statements, etc. Submits expense reports through appropriate systems and within expected timeframes. Complies with travel policies and reimbursement procedures.Reviews and updates training materials and documentation.Produces effective training content suitable to course audience. Publishes course materials as needed.Participates in IT projects. Provides user training support with IT product user acceptance testing, initial rollouts, and ongoing production operation.Able to adaptrespond in a dynamic, fast-paced, customer-focused IT environment. RequiredDesired Experience:5 years of Microsoft Office and Office 365 applications Required4 years of BABS in in communications, teaching, IT or similar field; or Associate Degree w2 yr of IT experience; or IT Certifications w4 yr IT experience Required4 years of Work experience in IT technical training or with computers, technology, IT applicationssystems, andor end user client support Required5 years of Excellent verbal and written English language communication, presentation, and teaching skills Required1 year of Able and flexible to travel within the State of Georgia to provide scheduled in-person training classes Required4 years of Work experience in developing role-based end user training content for IT applicationssystems Highly desired2 years of Experience in instructional design, visual design, storyboarding, writing instructional text, audio scriptsvideo scripts Highly desired2 years of Adobe Captivate Highly desired2 years of TechSmith Camtasia Highly desired2 years of Articulate 360Storyline Highly desired1 year of Microsoft Teams Highly desired1 year of Work experience with maintaining training records within an LMS Highly desiredOracle LMSWorkday LMS Nice to haveFamiliarity with ServiceNow Nice to have About VectorVector Consulting, Inc., (Headquartered in Atlanta) is an IT Talent Acquisition Solutions firm committed to delivering results. Since our founding in 1990, we have been partnering with our customers, understanding their business, and developing solutions with a commitment to quality, reliability, and value. Our continuing growth has been and continues to be built around successful relationships that are based on our organization's operating philosophy and commitment to ** People, Partnerships, Purpose and Performance - THE VECTOR WAY30 years of service."

Created: 2024-11-09