Customer Success Manager

About VibeVibe.co is the fastest growing fastest-growing self-serve Streaming TV ad platform on a mission to democratize access to TV advertising for small and medium-sized businesses.We are building a radically more efficient and transparent marketplace, providing the streaming industry with a much-needed infrastructural backbone. Founded in 2022 by serial entrepreneurs, engineers and adtech veterans, Arthur Querou (ex YCombinator) & Franck Tetzlaff (Doctolib Founder - $6B valuation e-health scaleup).Vibe has already:Onboarded over 2,000 clientsAchieved >$20M RevenueRun over 1B ad impressions on TVWe are on track to reach $60M in revenue this year, and over $200M by 2025. Ultimately, our goal is to help 1,000,000 businesses advertise on TV.Your missionAs a Customer Success Manager, you will be working closely with Vincent, Team Lead, and Quentin, COO. You will play a key role in building a customer-centric culture, optimizing operations, and driving revenue growth through strategic customer engagement.Your key objectives:Increase upsell and reduce churn by providing regular, relevant touch points and highlighting key platform features.Develop greater, more accurate knowledge of self-service customers to support them throughout the lifecycle (campaign setup, iteration, recommendation, etc.).Set up personalized routines (manual, semi-automated) according to customer type (mid-market, small, enterprise).Provide regular feedback to the product team to implement relevant automation and optimize the user experience.Lead by example in adopting a customer-first approach that encourages continuous learning and adaptation.The tools we use :Planhat, Intercom, Customer.io, Looker, BigQuery...We'd love to work with you ifYou have 2+ years of experience in mid-market or enterprise account management with a proven track record of customer success.You have a strong understanding of CRM systems, customer data analytics, and process optimization.You have excellent communication and interpersonal skills that enable you to influence effectively at all levels.You thrive on cross-functional collaboration and can drive teamwork across departments.You think strategically with a focus on continuous improvement and innovation.

Created: 2024-11-09