Information Specialist

KeyEssential Functions & ResponsibilitiesReceives and responds to telephone, email and in-person inquiries related to YAI programs and services from people with IDD, family members and service providers.Conducts face-to-face, electronic, or phone-based needs assessments; completes comprehensive notes and maintains accurate record keeping.Determines services needed and makes appropriate referrals to YAI programs and services, government, and community programs. Tracks referrals and contacts in LINKSalesforce database and ensures prompt follow-up.Conducts targeted outreach and marketing activities.Establishes and maintains productive relationships with agencies, organizations, and individuals who make referrals, or have the potential to make referrals to YAI; maintains database of professional contacts.Presents to YAI employees, parent groups, community groups, and other service professionals on the IDD service system and YAI services.Assists with projects related to outreach, marketing, and development; represents LINK and YAI at programs, department meetings, DD Council meetings, subcommittee meetings, and other community meetings or events. Responds to service directory updates from governmental and other bodies.Ensures IDD resources are current and assists with maintaining internal and external services, resources, and vacancy databases.Assists with the coordination of ongoing internal marketing of YAI services so that managers, clinicians, other YAI staff, and families are kept current on new or expanded service opportunities.Partners with case management, clinic, and other fee-for-service programs to enable quick access to YAI services.Assists with the training and orientation of interns, volunteers, and new employees and assists with other office duties as assigned. If meeting the educational requirements, may assist with the review and scheduling of evaluations per Autism Center contract needs.Performs all other duties as assigned.Minimum Qualification Requirements including education, experience, licensurecertification, etc. and essential physical capabilities (e.g. lifting, assisting lifting, standing, etc.) Associate's degree; and One (1) year experience working with IDD population andor other related social services program(s); orSatisfactory equivalent combination of education, training andor experience.Ability to work a flexible schedule that may include occasional evenings and weekends.Strong problem-solving skills with demonstrated ability to work independently.Excellent time management, interpersonal and verbalwritten communication skills.Proficient in Outlook, Microsoft Word, PowerPoint, and Excel.Preferred Qualification Requirements (desired requirements beyond MQRs above)Bachelor's Degree.Experience working in a call center or customer-support role.Working knowledge of service eligibility requirements for services offered through IDD regulatory agencies (OPWDD, DDD, DDS, etc.).Verbal andor written fluency in a second language preferred, Spanish highly preferred. Spanish language may be required for certain contracts.Working knowledge of Salesforce or other Customer Relationship Management (CRM) platforms.Familiarity or experience with Canva, Eventbrite, Mailchimp or related systems.MSW or LMSW (may be required for certain contracts andor tasks).Schedule: Monday to Friday 9am to 5pm with occasional evenings and weekends.

Created: 2024-11-09