Customer Service Coordinator

About World Group:World Group was founded over 60 years ago as a pioneer in vessel agency services on the Great Lakes. Today, we are home to a portfolio of globally trusted brands that deliver customers end-to-end supply chain and logistics solutions, backed by innovative technology to provide visibility and data like never before. With industry-leading products in ocean drayage, domestic trucking, freight forwarding, air freight, customs house brokerage, vessel husbandry, and warehousing and distribution...customers around the globe use the services of our family of brands: ContainerPort Group, UWL, World Distribution Services, and World Shipping, Inc. to simplify supply chains and reliably move freight.We move the world with people who care. Our award-winning, industry-recognized culture is anchored in our people across the country, and the passion they bring to each day. We're growing - join our World Group family today!About ContainerPort Group:ContainerPort Group (CPG®) is an award-winning multimodal transportation company specializing in container drayage. We provide comprehensive container drayage and logistics solutions for customers throughout North America. We pride ourselves on meeting customer needs through a safe and dependable fleet of nearly 1,300 independent contract drivers, and a dedicated team of over 350 transportation experts. Learn more at our website: This Role:ContainerPort Group (CPG®), a World Group company, is currently looking for a self-motivated and positive problem solver to join our family as a Customer Service Coordinator for our growing transload facility in Columbus, OH!The Customer Service Coordinator is responsible for weighing inbound and outbound trucks and containers to prevent overloading. This position provides administrative support and customer service to WDS customers and employees to ensure productivity and customer satisfaction. Does this sound like you or fit your experience? Get in touch with us by applying here.Duties and Responsibilities:Answer and address high volume of phone calls and emails throughout the dayGreets customers and incoming visitors in a professional and friendly mannerWeighs inbound and outbound trucks and containersHandles rail billingAssists with scheduling and coordinating daily North Dakota Grain InspectionRequests equipment from ContainerPort depotSchedules transportation of loaded and empty containers as neededCreates and provides loading instructions to Yard LaborersFiling paperworkSchedules Fed-Ex pickups as neededAssists in communicating delivery times and weight capacities with drivers on a daily basisCreates dock receiptsMaintains booking tracking sheet and North Dakota Grain Inspection sheetAssigns seals to be used for loadingChecks the North Dakota Grain Inspection Container Log dailyCreates files for all customer bookingsScans scale tickets and files in booking fileMaintains truck tracker spreadsheetChecks to ensure rail billing is complete and accurateEducation and Professional Experience:At least 1-2 years direct Customer-Service experience At least 1-2 years experience in truckingsupply chain preferred Ability to multi-taskHigh attention to detail with the ability to process up to 100 emails a day Exceptional written, verbal, and inter-personal skillsComputer skills are critical and must include Excel, Word, and OutlookPhysical Requirements:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to safely perform the essential functions of this job.The person in this position frequently communicates with external contacts and other employees. Must be able to exchange accurate information in these situations.Must be able to remain in a stationary position for extended periods of timeMust be able to constantly operate a computer and other office equipmentWorld Group BenefitsPerks:Competitive compensationComprehensive Benefits package:Medical, Prescription, Dental, VisionLife, AD&D, & Disability insuranceEmployee Assistance ProgramFinancial planning401(k) plan with up to 6% company matchPaid Time OffFlexible work arrangementsInternal Mobility & professional development opportunitiesTuition assistanceBonus Eligibility

Created: 2024-11-09