Legal Intake Specialist

Legal Intake Specialists handle the initial calls and inquiries (Web, Email, Chat) from new prospecting clients seeking out a firm to represent them regarding potential injury claims. We provide best-in-class service and obtain detailed information regarding the incident to be reviewed by our attorneys immediately. We approach each interaction with a high degree of attention and sense of urgency to ensure the best possible outcome. Intake Specialists also follow up with all potential clients regarding documentation, next steps and assisting in the sign-up process all while providing an excellent client service experience.Requirements:The ideal candidate must possess the following attributes:Customer Service ExperienceProfessional and empathetic telephone etiquetteActive listening, verbal and communication skillsComputer proficiency (Microsoft Office 365Suite)Excellent written skills, spelling, punctuation and grammarAbility to obtain, confirm and update data entry at a high level of accuracyAcquire detailed and complete in-depth informationOrganizational and time-management skillsAbility to multitask and prioritize tasksAbility to work within a team while handling individual responsibilitiesAdaptability, flexibility, able to perform in a dynamic working environmentThe following attributes are highly desirable but not required:High Volume Fast paced Contact Center ExperienceSalesforce Experience (Litify Experience a BIG plus)Proficient using multiple software & programs (CRM, VoIP, Electronic signature)College Degree a PlusLegal Experience a PlusBilingual (Spanish) a Plus*Hybrid schedule post training

Created: 2024-11-09