Customer Relationship Management Manager

Adecco is currently seeking candidates for a tech-based company in need of a CRM Manager.Key Responsibilities:Customer Relationship Management: Serve as the main point of contact for customers, addressing their needs and concerns promptly and effectively.Strategic Planning: Develop and implement plans to support Motorola's growth objectives.Sales and Inventory Management: Accountable for achieving sales and inventory targets, as well as continuous improvement of the end-to-end supply plan process.Demand Planning: Forecast customer demand and manage the order book.Market Analysis: Analyze customer sell-through trends and market data to inform decision-making.Order Processing and Tracking: Ensure accurate and timely processing and tracking of customer orders.Product Allocation and Availability: Manage product allocation and availability to meet customer munication and Coordination: Lead and present during weekly conference calls with both internal and external customers. Coordinate with the factory production team to oversee product life cycles from beginning to end.Reporting and Documentation: Utilize spreadsheets, PowerPoint, and other organizational software to manage data and present findings. Qualifications:Bachelor's degree in Business, Supply Chain Management, or a related field.Proven experience in customer relationship management, preferably within the mobile or technology industry.Strong analytical skills and proficiency in demand planning, order book management, and market analysis.Excellent communication and presentation skills.Proficiency in Microsoft Office Suite, including Excel and PowerPoint.Ability to work collaboratively with cross-functional teams.Strong organizational and problem-solving abilities.

Created: 2024-11-09