Application Support Analyst

*Hybrid in Pittsburgh*Due to client requirement, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.Rate: $45-$50 Job Summary:We are seeking a highly skilled Enterprise Systems Support Specialist to join our team. This role is not a DevOps position but focuses on Tier 12 support for enterprise systems. The ideal candidate will have a strong background in Linux, Windows Server support, and batch processing, with the ability to troubleshoot production databases and perform deep dives into error logs. This position requires a versatile individual who can wear many hats and provide expert support across various enterprise components.Key Responsibilities:Provide Tier 12 support for enterprise systems, excluding end-user related tasks.Utilize Linux commands (e.g., ls, ltr, cs) for day-to-day operations and troubleshoot production databases.Edit files and perform application support tasks in a Linux environment.Support Windows Server environments and understand group policy at a base level.Manage batch processing and ensure smooth operation of production servers.Log on to production servers and perform necessary support tasks.Navigate and query databases to gather supplemental support information.Conduct robust troubleshooting scenarios, including deep dives into MS Exchange logs.Analyze error logs to identify error stacks and determine root causes.Serve as a Subject Matter Expert (SME) on enterprise components within the system.Describe the back-end application layer and web layer, and understand the L1, L2, and developer roles.Collaborate with DevOps Engineers to create bug fixes and improve system performance.Engage in scripting and automated actions, such as server pinging, with hands-on experience.Participate in on-call rotations, including US on-call once every four weeks (5 pm to 10 pm) and global weekend on-call every two months.Utilize tools such as GitLab, CICD, Jenkins, Docker, and microservices for incident management and support.Qualifications:Professional experience with Linux and Windows Server support.Familiarity with batch processing and production server management.Experience with database navigation and query execution.Strong troubleshooting skills, particularly with MS Exchange logs and error analysis.Ability to describe and support enterprise systems and application stacks.Hands-on scripting experience and familiarity with automated actions.Experience with GitLab, CICD, Jenkins, Docker, and microservices.Excellent communication skills and ability to work in a team environment.Willingness to participate in on-call rotations and provide support during off-hours.Preferred Experience:2-3 years of experience in a similar support role.Experience in a high-advance pipeline environment with direct collaboration with DevOps Engineers.

Created: 2024-11-09