Floating Teller/Customer Service Representative

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. Description FLOATING TELLER/CUSTOMER SERVICE REPRESENTATIVE-VARIOUS LOCATIONS SUMMARY The position of Floating Teller is responsible for performing routine branch and customer services duties; accepts retail and commercial checking and savings deposits; processes loan payments; cashes checks and savings withdrawals; assists with night depository duties; promotes business for the Bank by maintaining good customer relations and referring customers to appropriate staff for new services. The Floating Teller is not assigned to any specific office, but rather is flexible to work where needed. ESSENTIAL DUTIES Successful completion of internal Teller Training class as well as any and all other training requirements. Meets Quarterly Teller Expectations. Receives retail and commercial checking and savings deposits by determining that all necessary deposit documents are in proper form and issuing receipts. Cashes checks, savings withdrawals, makes cash advances and processes credit card payments; confirms all necessary documents are properly authorized, are in proper form and are within authorized limits; verifies availability of funds; makes decisions when questionable items are presented for cashing. Operates personal computer and transaction scanner to process account activity, determine balances, and resolve problems within given authority. Operates drive thru teller equipment & reports malfunctions of equipment as directed. Issues official checks & money orders within guidelines. Redeems U.S. Savings bonds within guidelines. Performs night depository duties; logs bags; processes deposits; makes change orders; issues receipts and returns bags to customers. Issues debit cards; assigns PINs; resets online banking passwords; processes credit card applications. Cross-sells the Bank's other products and services, referring customers to appropriate staff as indicated. Performs safe deposit duties by controlling access and assisting customers. Receives and processes stop payment and hold orders. Accepts loan and installment payments. Properly counts, verifies, and packages coin and currency; balances cash drawer daily and verifies cash being returned to the vault. Able to recognize and identify counterfeit cash, foreign currency; legal and illegal documents and follows guidelines in responding to such. Performs official notary duties upon completion of becoming a Notary Public for the State of Indiana. Provides effective customer service and assists in resolving problems within given authority. Records, files, scans documents, updates information, prepares wire transfers and sorts mail or reports as required. Answers telephones and directs callers to proper Bank personnel. May gather data and process various reports (e.g., currency transaction, returned items, overdrafts, callbacks, etc.) Processes address changes, check and deposit slip orders, ATM deposits, incoming and outgoing wires, incoming and outgoing collections, change orders and deposit slip corrections. May assist in opening and closing the vault daily; assists in balancing vault currency and coin. Cross-train in Customer Service Representative duties & perform duties as needed. Types routine letters, reports and forms. Maintains files, copies, scans and faxes documents, and orders and distributes supplies. Able to work in both lobby and drive thru areas and well as filling in at other branches when necessary. Treats people with respect; keeps commitments; Inspires the trust of others; works ethically and with integrity; upholds organizational values; accepts responsibility for own actions. Demonstrates knowledge of and adherence to Equal Employment Opportunity (EEO) policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes working environment free of harassment of any type; builds a diverse workforce and supports affirmative action. Assures compliance with all Bank policies and procedures and all applicable state and federal banking laws, rules and regulations. Completes administrative tasks correctly and on time; supports the Bank's goals and values; benefits the Bank through outside activities. Performs the position safely, without endangering the health or safety to themselves or others and will be expected to report potentially unsafe conditions. The employee shall comply with occupational safety and health standards and all rules, regulations and orders issued pursuant to the OSHA Act of 1970, which are applicable to one's own actions and conduct. MINIMUM REQUIREMENTS These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines. High school diploma or general education degree (GED); or related experience and/or training; or the equivalent combination of education and experience. Work related experience should consist of a cash handling and/or customer service background. Educational experience, through in-house training sessions, formal school or financial industry related curriculum, should be business or financial industry related. Basic experience, knowledge and training in branch operation activities, terminology and products and services. Basic knowledge of related state and federal banking compliance regulations, and other Bank operational policies. Basic skills in computer terminal and personal computer operation; host computer system; word processing and spreadsheet software. Basic typing skills to meet production needs of the position. Basic math skills; calculate interest and balance accounts; add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals; locate routine mathematical errors; count currency, coin and negotiable instruments in a timely manner. Effective verbal, written and interpersonal communication skills with the ability to apply common sense to carry out instructions, interpret documents, understand procedures, write reports and correspondence, and speak clearly to customers and employees. Ability to deal with routine problems involving multiple facets and variables in standardized situations. Good organizational and time management skills. Ability to work with general supervision while performing duties. Current driver's license and a vehicle with appropriate insurance coverage if required to drive in the course of performing assigned duties and responsibilities. Please note that this job description is not inclusive of all activities, duties or responsibilities that are required of this position. Duties, responsibilities and activities are subject to change at any time with or without notice. This position is currently accepting applications.

Created: 2024-11-09