Operations Coordinator

Operations Coordinator - OPERA DESCRIPTION/RESPONSIBILITIES: Job Location: Plymouth Meeting, PA - HYBRID (Once Training is Completed) Summary: As an Operations Coordinator, you will be responsible for providing the highest quality customer experience to both our external and internal customers by scheduling service appointments in a timely and efficient manner. The Operations Coordinator will also have excellent problem-solving skills and be able to think logically to coordinate service calls to the satisfaction of both the customer and branch office. Attention to detail, focus and the ability to communicate effectively are a must. What You'll Do: * Schedule service appointments with customers in order to maintain efficiency, proper routing, minimal overtime. * Utilize software for selecting appropriate technician and documenting any travel required. * Ensure necessary parts are available in order to maintain appropriate service levels. * Manage technician schedules throughout the day. * Provide excellent customer service and resolve issues that may arise. * Engage with customer via phone and determine what equipment issue may exist and most appropriate resolution by utilizing technical expertise and sound judgement to ensure the highest level of customer satisfaction. What You'll Need: * High School Diploma * Minimum of 2-years office setting and customer service experience. * Superior verbal and written communication skills * Excellent customer service skills required. * Above average computer skills, including the ability to type a minimum of 35 wpm with a high degree of accuracy while talking. * Must be able to navigate within multiple systems while speaking with customers. * Superior organizational skills, with a high degree of detail * Ability to work in a fast-paced environment. * Ability to interact in a professional and courteous manner with people at all levels. What You'll Get: We offer a "Total Rewards"package including: * Competitive compensation with incentive eligibility * Medical, dental, and vision coverage * HSA/FSA programs * Company paid life and AD&D insurance. * Company paid short- and long-term disability. * Voluntary benefit products * 401k retirement savings plan after just 60 days * 7 Company Holidays, plus 2 Floating holidays of your choice * Paid Time Off * Tuition reimbursement * Employee Assistance Program (EAP) Vector Security is a Drug-Free Workplace Vector Security is an Equal Opportunity Employer All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, transgender, national origin, veteran, or disability status. Experience Preferred * 2 year(s): Customer Service Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Created: 2024-11-08