IT SERVICES TECHNICIAN

Description Are you a self-driven person looking to advance your career as a high-impact player on a team? If so, we have an exciting challenge for you and your future! At HP Hood LLC, we celebrate our differences. Our diversity of people, backgrounds, experiences, thoughts and perspectives are fostered to create an inclusive work environment. We are at our best when we respect and value each other - One Team One Company! Our culture is built on value commitments to innovation, quality, results, integrity, community, people, and collaboration that fosters a strong employee engagement, teamwork, safety and wellness. We offer a competitive benefits package that includes health, dental, vision, wellness programs, employee discounts, 401k matches, tuition reimbursement, ongoing development, advancement opportunities and more. This position is also eligible for our bonus program. Founded in 1846, today Hood is one of the largest and most trusted food and beverage manufacturers in the United States. Our portfolio of national and super-regional brands and licensed products includes Hood, Heluva Good, Lactaid, Blue Diamond Almond Breeze, Planet Oat and more. Job Summary: The position of IT Service Technician is responsible for providing PC, desktop, network, and telecom services in their assigned region. The position is also responsible for first-level Help Desk support, as needed, to answer/resolve end user questions/problems in addition to monitoring multiple systems including LAN/WAN, servers and applications. The position requires excellent soft skills to ensure that service is provided effectively, efficiently and collaboratively with the IT team and the Hood business. Strong technical and analytical skills will be required to assist with resolving problems in a timely manner. The position requires 24 x 7 availability as needed to provide critical support and services to the HP Hood LLC Business. Essential Duties and Responsibilities: Provide technical service and support to the assigned region to include: First level response for all assigned service tickets Supporting and maintaining desktop, LAN, and telecom environments in conjunction with the infrastructure teams Deploying new and upgrading existing equipment & software Ability and means to travel on a flexible schedule as needed System Operations Processing and Monitoring Perform daily operational processing tasks as needed Monitor scheduled system processes to ensure successful completion Investigate and resolve any monitoring issues that occur during scheduled shift Notify or escalate issues to Application Support and Infrastructure departments Customer Service ensures: Rapid restoration of services Service levels are met and escalated items are managed through to closure IT communications are delivered to the customers in a seamless working environment with the various support teams IT Service Desk is manned at all times during the stated coverage windows utilizing all members of the department to participate as needed A seamless working environment with the various support teams Liaison with other departments Communicates regularly with other IT departments and business units to maintain positive, productive working relationships Personal Development Continue personal development in both business and technical areas. Continue to keep up-to-date with relevant information technology developments relevant to company's business. Continue to expand knowledge of Hood's business Education and Experience: Appropriate Microsoft Systems Certifications, A+ Certification, and/or 2-year computer science degree with related Microsoft and networking experience Microsoft Certified Systems Administrator (MSCA), A+ Certification, and/or related experience ITIL Foundation Certification required Skills and Competencies: Demonstrated relationship building skills to all staff levels throughout the organization (local and remote) Excellent problem resolution skills Five years of hands on experience working with and supporting Microsoft and networking environments Strong knowledge of current common infrastructure solutions and PC software products Ability to organize and prioritize tasks and assignments in a high-volume, ever-changing and unpredictable workload environment Ability to effectively communicate orally and in writing with internal and external contacts, documenting, communicating and resolving technical issues and problems in a clear and understandable manner HP Hood is an Equal Opportunity Employer Female/Minority/Veteran/Disabled "VERVRAA Federal Contractor" Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Created: 2024-11-08