Dispatcher

USM Cicero: Experienced High Volume DispatcherOver the last forty years, United Scrap Metal ("USM") has grown from $200 and a rental truck into one of the largest full-service recyclers in the country. Today, the team continues to pioneer innovative, solutions-driven recycling programs through ethical and sustainable practices. This has earned them both National acclaim and recognition with the achievement of several dozen awards. With 400+ team members across 6 locations nationally, the company's commitment to excellence is reflected in an outstanding client retention rate across several thousand customers throughout North America. This substantial growth is further supported by strong consumer partnerships who recognize a consistent delivery of high quality non-ferrous and ferrous material via truck, container, rail and barge shipment. Equally as important, is the expansion of the team's focus on philanthropy, sustainability, diversity, and safety compliance. A unique mission exists in making a positive impact in the lives of others, throughout the communities in which they live, work and service. USM is proud to make a difference for its clients, consumers and local communities as it continues to drive forward into the next forty years and beyond.Position Overview The Dispatcher is responsible for maintaining customer service and scale operations of the Transportation Department. This individual will report to the Transportation Manager. The Dispatcher also supervises and leads the Drivers.Summary of ResponsibilitiesExecutes customer service requests and routes other calls accordinglyEffectively handles all customer requests and complaints and reports them to the Transportation ManagerFollows up on outstanding issues with the customers, the Sales Team and the Transportation ManagerWeighs all material entering and leaving the facilityManages scale operationsAnswers all inbound callsProcesses all daily dispatch paperworkPerforms all scale operations - inbound and outboundCreates receivers and shippers in the data base and generates paperworkCloses out daily dispatch paperworkMaintains and files all driver logs and reportsTests and maintains the radiation detection system and log bookFacilitates internal communication with his Manager and peersMust demonstrate competency in all aspects of the job and company objectivesDemonstrates understanding of company policies, rules and trainingsOther duties as assigned Desired CharacteristicsHighs School or GED required; some collage or a college degree a plus2 years of direct customer serviceOrganized and able to work in a fast-paced environmentExcellent verbal and written communication skillsStrong math and calculation skills a mustDemonstrated professionalismAbility to work with others and work as part of a teamProficient with computer and data entry skillsStrong attention to detail and accuracy a mustExcellent English communication (read, write, speak); bilingual spoken Spanish a plusThe Company desires a candidate who has shown a stable job history, dependable attendance practices and whose references can state is a trustworthy individualCandidate must pass a pre-employment physical, background and credit checkAble to fulfill flexible scheduling requirements as determined by the manager and or business needs of the operationWe strive to demonstrate our Core Values in all positions at USM:Trust ● Commitment ● Loyalty ● Passion ● Respect ● Service ● PerformanceUSM is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law. USM will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. USM is a drug-free workplace. USM provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify your Recruiter or a member of our Human Resources team to make arrangements. The decision on granting reasonable accommodation will be made on a case-by-case basis.

Created: 2024-11-07