Software Support Engineer

As part of our global software support team, this role will be responsible for supporting customers in the US and abroad, both locally and remotely. Customer support is provided for a wide range of ifm local and cloud software, hardware, network, and server infrastructure technology. Job Responsibilities Provide worldwide customer support for ifm software products. Prepare internal user instructions/documentation/procedures for the Support Team. Document, troubleshoot, diagnose, and resolve incidents and requests through to completion. Customer support for ifm Cloud environment including troubleshooting, monitoring, patching and installation. Customer support for on-premise software solutions including troubleshooting, monitoring, patching, installation, upgrades and disaster recovery (backup and restore). Help improve the software quality by solving recurring support issues and working together with Product Management. Some travel to international locations required. Candidate Qualifications Bachelor's degree in Computer Science, Computer Engineering or related field is a plus. 3 - 5 years or more of technical support experience preferred. Experience working with Microsoft Azure Cloud Platform or other cloud platforms in an industrial environment a plus. Experience working with SCADA software or other in an industrial environment a plus. Experience working with Linux Environments in an industrial environment a plus. Experience installing, upgrading, maintaining, and troubleshooting hardware, software, networking, and other related solutions. Excellent customer service, interpersonal, verbal, and written communications skills and demonstrated ability to communicate at all levels within and outside the company. An enthusiastic, positive, and 'can-do' attitude. Strong problem-solving skills, detail oriented and the ability to multitask and demonstrate strong organization skills. Ability to work effectively in both independent and team settings. Ability to travel occasionally to international destinations for training and other purposes. ifm is unable to offer sponsorship for work authorization for this position. Salary range starts at $90,000 and upward based on relevant skills and experience. Company Culture Learn more about ifm Company Description ifm efector, inc., headquartered in Malvern, PA, has earned the distinguished Top Employers Certification for North America for our outstanding people practices. ifm efector is the US subsidiary of ifm electronic gmbh, a global company with over 9,055 employees in 150 countries serving 160,000 customers worldwide. Our core business is the development and production of sensors and controls for industrial automation and process applications. "Exceptional success can only be achieved when the employees believe in the company and when they know that they are treated in a fair and honest way." -ifm philosophy ifm is a privately-owned company whose success can be attributed to three guiding principles: Employees First, Customer Loyalty, and Safe Growth. With a supportive and collaborative culture, ifm welcomes new ideas and fosters honest communication and trust. Distinguished by their individual capabilities and contributions, every employee plays a role in the success of our business, so that we may provide innovative solutions to meet and exceed our customer's business needs. ifm is dedicated to ensuring employees are engaged, enabled, and empowered to realize their full potential in a positive, diverse, and inclusive work environment filled with meaning and a shared sense of purpose. "We have amazing products, but best of all we have amazing people. This is a core value of our success." - Roger Varma, CEO, ifm efector ifm efector, inc. is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, gender, national origin, age, disability, or handicap, marital or protected veteran status, genetic information, sexual orientation, gender identity, or any other category protected under applicable federal, state, or local law.

Created: 2024-11-07