Product Support Snr Manager

Job Description Job Description: The Senior Manager Product Manager will spearhead the development, implementation, and optimization of AI-driven support bot, enhancing OHAI's customer support services and healthcare solutions. This leader will play a pivotal role in advancing our commitment to using AI to streamline support interactions, improve customer experience, and increase operational efficiencies. Job Requirements: BS or MS degree in Computer Science, Engineering, Information Technology, or a related field. Minimum 10 years of experience in technical program management, with a focus on healthcare IT and cloud-based technologies. Demonstrated experience with Cerner systems and Oracle Cloud Infrastructure. Knowledge of OHAI (Oracle Healthcare Applications & Infrastructure) framework and best practices. Strong understanding of project management methodologies, such as Agile, Scrum, and Waterfall. Excellent communication and interpersonal skills, with the ability to influence without authority. Proven ability to manage multiple, complex projects simultaneously and deliver them on time and within budget. Strong analytical and problem-solving skills, with a keen attention to detail. Familiarity with healthcare regulations, such as HIPAA and HITECH, and their implications for IT systems. PMP, PgMP, or equivalent project management certification is a plus. Responsibilities Strategy Development & Execution: Develop and implement a comprehensive AI support bot strategy to improve customer support efficiency. Leadership: Lead a team of AI engineers, data scientist, and machine learning specialists to build, deploy and optimize AI-based virtual support and tools. Cross-Functional Collaboration: Collaborate with product, engineering, data, and customer support teams to identify pain points, prioritize bot features, and drive seamless integration of AI solutions into OHAI products. Technology Innovation: Identify, evaluate, and implement latest in NLP, machine learning, and AI technologies to enhance bot capabilities for understanding, problem-solving, and user interaction. Customer-Centric Design: Ensure AI driven solutions meet user needs by understanding and analyzing customer journeys, pain points, and expectations. Data-Driven Insights: Establish KPIs and leverage data analytics to assess bot performance, user satisfactions, and areas for improvement, continually iterating on solutions based on data insights. Compliance & Security: Ensure all AI-driven solutions are compliant with healthcare regulations (e.g. HIPAA), OHAI security standards, maintaining privacy and data security. Time Management: Manage resources and timelines effectively to meet strategic and operational goals. Thought Leadership: Stay abreast of emerging AI technologies, trends, and best practices, positioning OHAI as an industry leader in AI-driven support in healthcare. Manages and controls activities in multi-functional areas of sections. Ensures appropriate operational planning is effectively executed to meet business needs. BS (or technical equivalent) is preferred. Five or more years of technical or professional experience in addition to three or more years of experience in a management or other leadership role (preferably in a support environment). About Us As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's problems. True innovation starts with diverse perspectives and various abilities and backgrounds. When everyone's voice is heard, we're inspired to go beyond what's been done before. It's why we're committed to expanding our inclusive workforce that promotes diverse insights and perspectives. We've partnered with industry-leaders in almost every sector"”and continue to thrive after 40+ years of change by operating with integrity. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +, option one. Disclaimer: Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law. * Which includes being a United States Affirmative Action Employer

Created: 2024-11-07