Pharmacy Technician

TITLE: Pharmacy Technician I TYPE: Contract LOCATION: Philadelphia, PA  ONSITE/REMOTE/HYBRID: Onsite START DATE: September/October 2024 We are looking for a dedicated Pharmacy Technician I As a Pharmacy Technician you will play a crucial role in supporting our organization's mission and vision by providing exceptional customer service across a broad customer base Your main tasks will involve managing inbound calls at our National Customer Care Center from members, pharmacies, and prescribers, ensuring high standards of productivity, adherence to schedule, and quality are maintained. MAIN RESPONSIBILITIES Inform prescribers about the formulary and the process for obtaining prior authorization. Communicate effectively with customers and internal team members regarding issues and their solutions. Input customer information and other pertinent details into our documentation system. Resolve pharmacy benefit queries for members. Offer immediate assistance to pharmacies regarding point of service questions. Follow strictly the standard operating procedures to guarantee accuracy in contact handling and operational efficiency. QUALIFICATIONS A minimum of a High School Diploma/GED is required. A Bachelor's Degree or an equivalent level of experience is preferred. A background of 3 to 5 years in recent PBM (Pharmacy Benefit Management) and/or pharmacy-related roles is essential. Holding a Pharmacy Technician Certification (such as PTCB, NCCT, or ExCpt) is an advantage. Ability to handle real-time issues. Proficient in managing telephone communications. Proficiency in English is required, with the ability to read, write, and communicate fluently. EOE STATEMENT We are an equal opportunity employer We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law.

Created: 2024-11-07