IT Support Administrator

Description Program Summary: The Defense Enclave Services contract will unify the DOD Fourth Estate Defense Agencies and Field Activities' common use information technology systems under the direction of DISA's Fourth Estate Network Optimization program office. Your role is vital to the overall operational and end User Experience (UX) as automation capabilities impact each user across the global enterprise. Clearance Requirement: Must hold an active Secret clearance prior to start (US Citizenship required) Resolve a wide range of system issues, diagnose workstation issues, and address trouble tickets and service tasks across all tiered levels. Assist in achieving optimum performance and availability standards through implementing appropriate technical solutions. Provide support for implementation and maintenance of IT systems. Provide on call 24/7 support for incidents with enterprise systems. Prepare recommendations for resolutions to NetOps challenges based on monitoring results and tools analysis. Manage and maintain Windows Workstations. Ensure compliance of current security policies and remediations. Document, track, and coordinate incidents in ServiceNow. Perform patching, updates, upgrades, refreshes, and other maintenance activities. Contribute to documentation in the Knowledge Base, Standard Operating Procedures (SOP), work instructions, and job aids. Basic Qualifications: Bachelor's degree and 8+ years of relevant experience; additional years of experience may be substituted in lieu of a degree. Must have a DoD IAT Level II certification (Sec+), or higher, prior to start. Windows administration experience. Demonstrated ability to manage multiple projects/tasks and meet deadlines. Cybersecurity: Update systems by implementing and maintaining security controls. Experience with vulnerability scanning solutions. Familiarity with the DOD Information Assurance Vulnerability Management program. Required Qualifications: Expert troubleshooting of Windows Operating Systems, Microsoft Office 365, Active Directory. Familiar with scripting and PowerShell skills. Experience building, configuring, hardening Windows Workstations. Experience using ServiceNow service management software to document incidents and service requests. Advanced experience with Windows management & administration. Preferred Qualifications: Previous DHS or DoD experience. Leidos is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Created: 2024-11-07