Shift Manager - Venetian Rewards

Position Overview:The primary responsibility of the Shift Manager - Venetian Rewards is to oversee and direct the work of a team of 20 - 25 team members consisting of Venetian Rewards Specialists and Venetian Rewards Ambassadors responsible for players club sign-ups, promotions, and redemptions.All duties are to be performed in accordance with departmental and The Venetian Resort's policies, practices, and procedures.Essential Duties & Responsibilities:Oversee and direct the work of 20 - 25 team members at a given time.Conduct panel interviews and makes recommendations for hire of Venetian Rewards Specialists and Ambassadors.Train, monitor, oversee, and direct the work of new hires and track progress; makes recommendations regarding 90-day probationary period.Handle team member complaints, concerns, and issues routine discipline.Work with HR in conducting investigations and makes recommendations regarding serious discipline, termination, and change in status of probation for consideration by higher management.Oversee the daily Venetian Rewards operations for Venetian and Palazzo casino floor.Assign and reassign Team Members and manage staffing levels based on business needs.Evaluate and track Secret Shoppers reports and ensure feedback is provided to Team Members in a timely manner.Monitor and enforce Team Members' compliance with departmental procedures, NGCB internal controls, and AML policies.Conduct weekly and monthly meetings with Venetian Rewards Team Members to review progress and achievement of department standards and quotas.Identify general areas for improvement at the Venetian Rewards desk, develop solutions, and implement new procedures.Respond to and resolve guest emergencies and complaints.Track and monitor par levels of inventory and supplies.Manage an allotted budget for ordering inventory and supplies.Regularly works on special projects and training.Work with contracted vendors to make recommendations regarding supplies, equipment, and products for use in Venetian Rewards.Conduct training for new Venetian Rewards Specialists and Ambassadors.Lead the Venetian Rewards Team to get involved with Community EventsSands Care.Create and update Venetian Rewards SOP's.Safety is an essential function of this job.Consistent and regular attendance is an essential function of this job.Performs other related duties as pany Standards of ConductAll The Venetian Resort Team Members are expected to conduct and carry themselves in a professional manner at all times. Team Members are required to observe the Company's standards, work requirements and rules of conductMinimum Qualifications:21 years of age.Proof of authorizationeligibility to work in the United States.High School diploma or equivalent.Must be able to obtain and maintain a valid Nevada Gaming Control Board registration, Alcohol Awareness Card and any other certification or license, as required by law or policy.3 - 5 years of experience in high volume casino with previous experience managing a player's club.Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of different backgrounds and levels of experience.Must be able to work varied shifts, including nights, weekends, and holidays.Physical Requirements:Must be able to:Lift or carry 10 pounds, unassisted, in the performance of specific tasks, as assigned.Physically access all areas of the property and drive areas with or without a reasonable accommodation.Maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts.Ability to interact appropriately and effectively with guests, management, other team members, and outside contacts.Ability for prolonged periods of time to walk, stand, stretch, bend, and kneel.Work in a fast-paced and busy environment.Work indoors and be exposed to various environmental factors such as, but not limited to, CRT, noise, dust, and cigarette smoke.

Created: 2024-11-06