Information Technology Support Analyst

Benefits: (Medical, Dental, and Vision coverage)Duration: Long term contract (12 months with possible extension)Schedule: Onsite 5 daysweekLocation: Atlanta, GA Corestaff is the official MSP resourcing partner for Porsche Cars North America for contractor positions operating and managing their nationwide contingent workforce program. This role is a Corestaff contract position with placement at Porsche Cars North America in Atlanta, GA.Position Objective:The resource's primary responsibility will be to provide first level IT Helpdesk support for PCNA IT This position provides telecommunication, desktop hardware and software support that includes installation of network printers and software, workstation configuration, network connectivity resolution and related troubleshooting for Porsche Cars North America. The resource will be required to have a deep understanding of IT support tasks with IT experience.The resource will also be tasked to support AV needs in the facility. HeShe will be a first level technical support resource. The resource will be required to work flexible schedules to meet the demands of the Porsche Experience Center events.Primary Responsibilities:Provide technical support for end-user computers (HP) and mobile devices (iPhoneiPad)Provide first level support for all IT related issuesWork across multiple IT support GroupsAssist in the developing and deploying of computer images for laptop and desktop systemsSupport the set-up and maintenance of all end user hardware and softwareAssist in the support of all IOS wireless devicesAs assigned, completely configure, test and install files, applications and printersRecord and resolve or escalate incoming support requests in various ticket tracking toolsWork with telecommunications provider in the support of audio conferencingAssist with audio and visual support for Porsche Experience Center events, when requiredTrack various IT assets with softwarehardware tracking system(s)Transport, pack and unpack IT related equipment for installation or shipmentProvide quality customer satisfaction, technical expertise, accuracy and timeliness in deliveryEnsure Security policy is followed in regard to systems accessUnlock user accounts and reset user passwordsResponsible for the proper usage of, awareness of, and compliance with Information Technology security policies at Porsche Cars North America.Seeks to ensure proper retention of electronic documents, business confidential information, and actively demonstrates an understanding of the need to safeguard competitive information in both electronic and non-electronic formatsEducationCertificate or degree in a technical field or equivalentIndustry relevant training (CTS) or technical courses strongly desiredRequired4+ years experience in Information Technology helpdesk supportApple IOS Computers and DevicesWindows OS ComputersPreferredAudioVisual Support (Conference Rooms)A+ Certified4+ years Help DeskCall Center experienceMCSE certifiedSkillsSupport knowledge of Windows 10, Outlook, Wireless Technology, Remote field connectivity (VPN), MS Office 2016, Office365 and hard disk imagingAbility to solve advanced problems and trouble-shoot complex issuesStrong multi-tasking skills with the ability to handle multiple priorities

Created: 2024-11-06