Fully Remote role Service Engineer/Remote Technical ...

Service Engineer 1Location : Fully Remote (Preferred Candidate based in the Glasgow, DE , Cary NC,)Contract -12 MonthsRequired skills to have for the success of this role.Candidate must have associate degree and equivalent experience or bachelor's degree in a science-related or engineering field. (Med-Tech, Biomedical Engineering or Engineering Degree Preferred*)The position has a strong preference to be based in the (Glasgow, DE facility, Cary NC facility) however; we will also consider exceptionally qualified candidates that are field based.Willing to travel up to 20%3-7 Years Comparable Experience (Med-Tech or Engineering Degree, Healthcare Experience)As a Remote Support Engineer, you will be responsible for:Providing phoneemail support for internalexternal customer, as well as consistent monitoring and accurate documentation utilizing the Customer Relations Software ToolDemonstrating a high level of technical expertise in clinical laboratory practice while supporting Vista Systems.Demonstrating exceptional customer service skills to improve the customer experience and achieve customer satisfaction by providing highly technical troubleshooting of complex issues to meet issue resolution and achieve customer satisfaction.Taking timely action and ownership on all open tickets to troubleshoot and resolve internalexternal customer issues to the customers satisfaction, and if necessary, escalates customer issues to next level support.MeetingExceeding individual service level metrics to meet the needs of the customerpliance to all company pay and T&E policies, as well as all RSC ProceduresProcessesThis position may suit you best if you are familiar with what is below, and would like to develop your career with company Healthineers:You have analytical thinking abilities to support advanced technical troubleshooting and problem-solving skills for assigned product line.You have exceptional phone and communications skills to support collaboration with the customer, as well as other internal resources to develop and implement action plans to resolve customer issues.You are proficient in Microsoft Office Suite including Outlook, Excel, Word and other applications.

Created: 2024-11-06