Customer Service Manager

About the RoleAt Southern Illinois Pizza, LLC, we are seeking an exceptional Assistant Manager to join our team. As a key member of our management team, you will be responsible for overseeing daily operations, maintaining high standards of customer service, and contributing to the overall success of our business.Key ResponsibilitiesCustomer ServiceProvide exceptional customer service to ensure customer satisfaction and loyalty.OperationsManage daily operations, including staff scheduling, inventory management, and cash handling.Maintain a clean and safe working environment, adhering to company standards and regulations.Ensure timely and accurate completion of tasks, including paperwork and reporting.Team ManagementSupervise and mentor team members to ensure they have the necessary skills and knowledge to perform their duties effectively.Address any performance or behavioral issues in a fair and professional manner.Additional ResponsibilitiesAssist with marketing and promotional activities to drive sales and increase customer engagement.Contribute to the development and implementation of new procedures and processes to improve efficiency and productivity.RequirementsEssential Skills and QualitiesExcellent communication and interpersonal skills.Ability to work effectively in a fast-paced environment and prioritize tasks efficiently.Strong leadership and problem-solving skills.Basic mathematical skills and accuracy with cash handling.Ability to enter orders using a computer keyboard or touch screen.Preferred QualificationsPrevious experience in a management or supervisory role.Knowledge of food safety and handling procedures.JB.0.00.LN

Created: 2024-11-06