IT Manager

As the IT Manager responsible for IT budget and costs, along with a comprehensive suite of IT services including Azure administration, Snowflake administration, Office 365 management, Atlassian Suite, cybersecurity, network operations, telecommunications, and help desk support, you will play a pivotal role in driving the organization's technological infrastructure and ensuring cost-effective and efficient IT operations. You will lead a dedicated team responsible for managing various IT functions, optimizing cloud platforms, enhancing productivity tools, facilitating collaboration, securing digital assets, maintaining network integrity, supporting communication systems, and providing exceptional help desk support to end-users.Location: Seattle, WA Length: Contract-to-hireAssociate Vendors: We are accepting applications from candidates who are currently authorized to work in the US for any employer without sponsorship.Role & ResponsibilitiesDevelop and oversee the IT budget, ensuring alignment with organizational goals, resource requirements, and cost optimization strategies.Monitor IT expenditures, identify cost-saving opportunities, and implement measures to optimize IT spending while maximizing value and efficiency.Collaborate with finance and procurement departments to track expenses, forecast future costs, and ensure compliance with budgetary constraints.Develop and execute strategies for the organization's Azure cloud environment, encompassing infrastructure as a service (IaaS), platform as a service (PaaS), and software as a service (SaaS) offering.Architect, deploy, and manage Azure services and solutions to support business operations, data analytics, and digital transformation initiatives.Monitor Azure resources, optimize performance, and implement robust security measures to protect data and applications hosted in the Azure cloud.Manage and administer the Snowflake data platform.Configure and optimize Snowflake environments for performance, scalability, and data governance compliance.Collaborate with data engineering and analytics teams to ensure efficient data processing, modeling, and analysis on the Snowflake platform.Oversee the administration and maintenance of Office 365 services, including Exchange Online, SharePoint Online, Teams, and other productivity tools.Configure Office 365 services to meet business requirements, manage user accounts and permissions, and troubleshoot issues as needed.Collaborate with business units to leverage SharePoint Online for document management, collaboration, and workflow automation.Manage and administer Zoom video conferencing and collaboration platform, ensuring seamless communication and collaboration among remote and distributed teams.Administer the Atlassian Suite for project management, issue tracking, and documentation management, facilitating efficient project workflows and team collaboration.Provide user training and support to maximize productivity and utilization of Zoom and Jira Suite applications.Lead cybersecurity efforts to protect the organization's IT assets from cyber threats, vulnerabilities, and compliance risks.Develop and enforce cybersecurity policies, procedures, and controls to mitigate risks and ensure compliance with industry regulations and standards.Conduct regular security assessments, penetration testing, and incident response exercises to identify and address security weaknesses.Manage the organization's network infrastructure, including LAN, WAN, VPN, and wireless networks, to ensure reliability, performance, and security.Oversee telecommunications systems, including voice, video, and conferencing solutions, to facilitate seamless communication and collaboration.Evaluate network and telecommunications technologies, recommend upgrades or enhancements, and implement solutions to meet business needs.Lead the help desk team in providing timely and effective technical support to end-users, resolving issues related to hardware, software, network connectivity, and IT services.Establish service level agreements and key performance indicators (KPIs) for help desk support, monitoring performance metrics to ensure quality service delivery.Implement incident management processes and tools to streamline ticket resolution and improve end-user satisfaction.Required QualificationsBachelor's degree in computer science, Information Technology, or a related field; advanced degree or certifications (e.g., Azure Administrator Associate, SnowPro Core, CISSP) preferred.Extensive experience (8+ years) in IT management roles, with expertise in Azure administration, Snowflake administration, Office 365 management, cybersecurity, network operations, telecommunications, and help desk support.Deep technical knowledge of Azure cloud services, Snowflake data platform, Office 365 services (including Outlook and SharePoint), cybersecurity principles and technologies, networking protocols, and telecommunications systems.Strong leadership and team-building skills, with the ability to inspire and empower team members to achieve organizational objectives.Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and communicate complex technical concepts to non-technical stakeholders.Proven track record of successful project management, including the ability to prioritize tasks, allocate resources, and drive initiatives to completion.Desired QualificationsExperience in healthcare and familiarity with HIPAA compliance requirements is highly desirable.

Created: 2024-11-06