Client Onboarding Specialist

Company BackgroundLandmark Global are the experts in international delivery by combining postal networks and alternative delivery providers. We are part of the North American division of bpost, Belgium's national postal service, with expertise in parcels & logistics. Bpost employs more than 20,000 people, handles billions of shipments per year and delivers to more than five million addresses every day.For more than a decade, Landmark Global, with its roots in SoCal, has enabled our customers to expand globally. Our business has grown from basic international mail and parcel delivery to full service, end-to-end solutions. This includes parcel delivery, fulfillment, proprietary technology and trade consulting, which provide our clients the capability to sell to millions of customers worldwide. We are strategically located close to our customers worldwide, covering most time zones.Our technology is web-based, scalable and agile. Mercury, our proprietary web-based software, was developed on the foundations of our logistics expertise and client requests. We provide a flexible application that works with any existing technologies.SummaryThe Client Onboarding Specialist's position is an important part of Landmark's IT Department and works directly with Landmark's clients, Sales team, and other internal departments to coordinate technical needs and requirements of bringing on new clients. This position is responsible for configuring client accounts and setting up relevant user administration. The Client Onboarding Specialist also works with internal departments to gather, understand and coordinate technical requirements if new development is needed to support a client. The position's main focus is to support the US Information Technology team with new client start-ups and equip the client to successfully integrate their systems with Landmark's.Job DescriptionCore responsibilities will include the following areas:Facilitate technical conversations with clients and sales teamDiscuss details of data transfer between backend systemsValidate technical aspects of client integrationAssist with technical troubleshooting and changes for existing clientsHandle client account setup and configurationCoordinate client launch with internal departmentsManage user administration for clientsFacilitate technical migration projects for existing client connectionsDetermine technical requirements related to new features for clientsCoordinate with internal departments and clients to determine new technical requirementsAdditional duties as assignedPosition RequirementsRequirementsQualifications include:Bachelor's Degree in Computer Science or Communications preferred1-3+ year experience in client integrations, customer onboarding or technical project management preferredMust have experience working with customersFamiliarity with common EDI standards, data transfer methods, and API connectionsMust have attention to detail and a commitment to accuracyProficient at complex problem solving involving multiple groupsAdept at decision making which considers relevant efficiency and resourcesOutstanding written and verbal communication skillsStrong ability to multi-task several projects at one timeMust be able to take initiative in seeing projects to completionBenefitsGenerous paid time off starting at 13 days per yearPaid holidays (6 per year) plus 4 floating holidays 1 flex dayHealth, Dental, Vision, Life and Short-Term Disability Insurance401(k) with great company match and no waiting periodHealth and Dependent care flexible spending account optionsEmployee Assistance ProgramPaid Parental LeavePartnered discount programsCharitable donation match program with paid volunteer time off programPosition Pay Range$65,000 to $75,000 per year based on experience and other factorsPosition eligible for annual bonus plan based on a percentage of annual salary.Landmark Global is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.Landmark Global is committed to ensuring that its online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact us by visiting We will work to assist disabled job seekers whose disability prevents them from being able to apply online.Candidate Privacy Notice - Learn about how we use the personal data you submit as a job applicant by visiting our website at

Created: 2024-11-06