Desktop Support Technician

ResponsibilitiesDuties Include, But Are Not Limited To:Windows 10 endpoints upgrade to Windows 11 and newer Windows 11 endpoints deployment with technical support.Troubleshoot and follow up on any issues that arise with the Windows 11 deployment.Will work with Microsoft Intune and SCCM backend infrastructure.Provide configuration and application package deployment support using PowerShell scripting.Provide support and troubleshooting Windows remote endpoints (laptops) using remote support tools.Plan, track, and work with Rally for all initiatives and tasks to work in Agile methodologies.Provide technical guidance and work with the clinical application support team to resolve issues.Will work in Windows Security updates and feature upgrades, Office 365 updates, Edge and Chrome browser updates, etc..Document and communicate within the team for all Windows 11 deployment tasks.Resolve end-user helpdesk tickets, document long-term fix, and root cause analyses.Preferred skillset:3-4 years of experience in Windows endpoint support, testing, and deploying Windows OS, applications, and configurations.2-4 years of experience with Azure Active Directory, Intune, Windows Active Directory, and Windows Group Policy Management.3-4 years of experience in IT - Desktop administration, especially Windows10 support specialist, who worked with end userclient-side support3-4 years of experience with troubleshooting Windows OS and Windows Applications.Experience in scripting using PowerShell scripting tool to support Windows endpoints.Experience with resolving end-user ServiceNow tickets, document long term fix and root cause analysis.Resilient, action-oriented, and able to manage complexity.Microsoft certification for Windows 10.

Created: 2024-11-06