System Admin III- FS Poly

Clearance Level: TSSCI wFS Poly Required*Responsible for unique or complex information systems andor information technology projects across more than one discipline, such as application support, database administration, software quality assurancequality control, software engineering, network telecommunications, and infrastructure operations of administration, analysis, engineering and design. Provides direction to other IT Administrators on the project in a senior administrator capacity. Considered a technical specialist in a variety of IT administrator disciplines.Provide support for implementation, troubleshooting and maintenance of IT systems. Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems.Manage the daily activities of configuration and operation of IT systems.Provide assistance to users in accessing and using IT systems.Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the clientserverstoragenetwork devices, mobile devices, etc.Provide support for the escalation and communication of status to agency management and internal customers.Optimize system operations and resource utilization, and perform system capacity analysis and planning.Provide in-depth experience in trouble-shooting IT systems. Provide detailed analysis and feedback to agency management and internal customers for escalated tickets.Provide support for the dispatch system and hardware problems and remains involved in the resolution process.Configure and manage UNIX and Windows (or other applicable) operating systems and installsloads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance.Support the design of systems, mission architecture and associated hardware.Possess a working knowledge and understanding of system administration interdependencies as part of the Service Oriented Architecture (SOA).Analyze and resolve complex problems associated with server hardware, applications and software integration.Minimum QualificationsBachelor's Degree in Information Technology, Computer Science or a related field or equivalent relevant experience; Five (5) years of additional SA experience may be substituted for a bachelor's degree.Required CertificationMust possess one of the following certifications: CCNA Security; CySA+ **; GICSP; GSEC; Security+ CE; CND; or SSCP.

Created: 2024-11-06