Customer Service Representative - KILG

Job DescriptionResponsibilitiesResponsible for providing professional and cheerful service to all customers and visitors.Promote flyADVANCEDs commitment to exemplary service and quality by the successful execution of the duties assigned.Welcome customers, passengers and visitors and provide them with service that surpasses their expectations.Handle all incoming [initial & follow-up] client telephone calls, emails, and clients service requestsSchedule and coordinate incoming work directly with clients and input into maintenance scheduling system (eBis and SalesForce)Send confirmation email with appointment to clientsSend 1 month emailtext appointment reminderSend 1 week emailtext appointment reminderSend follow upScheduling next service appointmentSatisfaction surveyProvide pre-arrival, arrival and departure coordination for customers visiting our Authorized Service Center (ASC).Coordinate arrival, ground transportation and rental car services- make applicable reservations for customer, coordinate confirmations from vendors and relay details and arrangements back to the ply with company policies and procedures related to customer service standards, safety and security procedures.Accurately process and record all credit card and cash salespurchases, which include issuing a receipt.Maintain records and reports and other clerical duties.Assist with Administrative functions for the flight school.QualificationsSkillsExcellent oral and written communication skillsAbility to work independently with little direct supervision and work as part of a teamAbility to accept responsibilityEffective multi-tasking and time management skillsKnowledge of Customer service principles and practicesProfessional personal presentationAttention to detail

Created: 2024-11-06