Associate, Mission VetCheck Program (Part-Time)

ASSOCIATE, MISSION VETCHECK PROGRAM (PT)ABOUT NEW YORK CARESNew York Cares exists to turn passion into action, leverage resources through partnership, and create long-lasting change across New York City. We've become the City's leading volunteer management organization by adapting and responding to our most pressing community needs - from everyday challenges like food insecurity and educational inequity to relief efforts in response to 911 and the COVID-19 pandemic. As we grow our team, we are committed to creating a workforce that reflects the communities we serve, and fostering a workplace where every employee feels valued, finds a place of belonging, and brings their authentic self to work.ABOUT THE ASSOCIATE, MISSION VETCHECK PROGRAM (PT)As the Mission VetCheck Program Associate, you will play a vital role in supporting the success of our phone banking program. Working collaboratively with volunteers and staff, you will ensure veterans are followed up with by providing accurate referral information to NYC Department of Veterans' Services, and providing data and technical support. This position is an excellent opportunity for someone passionate about serving veterans and eager to support meaningful volunteer engagement.SCOPE OF RESPONSIBILITIESReview spreadsheets containing data from 300+ calls and create individual forms to document each call's outcomes and any necessary follow-up actions.Pull and organize data for the Mission VetCheck phone banking program, ensuring that volunteers have access to accurate, up-to-date information to assist in outreach efforts.Oversee the follow-up process to ensure that veterans contacted during the phone banking initiative are being appropriately followed up with and connected to needed resources.Listen to volunteer calls to ensure that correct information is being shared and that veterans' needs are being met effectively and respectfully.This list is not an exhaustive job description. Additional duties may be assigned as needed.QUALIFICATIONSStrong organizational skills and attention to detail, especially when handling large datasets in fort with technology. Familiarity with CallHub phone banking platform a plus. Excellent communication skills and the ability to listen to and provide feedback on volunteer interactions.Ability to work independently, take initiative, and manage multiple responsibilities.A passion for supporting veterans and working in a mission-driven, volunteer-oriented PENSATIONThis remote role offers a pay rate of $25 per hour for up to 10 hours per week, lasting through June 2025 (up to 35 weeks). The total compensation for this period is up to $8,750.New York Cares is proud to be an Equal Opportunity and Affirmative Action employer. We are deeply committed to building a workplace where diversity, equity, and inclusion are valued and prioritized. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, disability, age, veteran status, or any other non- merit-based or legally protected grounds.

Created: 2024-11-06