Quality Engineer
StaffChase - auburn, WA
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Overview:Per manager trying to develop a quality management system that's based on ISO and the way those standards work.We need to develop the processes and standards or processes that meets the ISO standards so I would like for someone that comes from a background that's worked with thatAs a quality engineer, you will be responsible for managing warranty-related quality processes, analyzing warranty data, and implementing corrective actions to enhance product reliability and customer satisfaction. You will collaborate closely with cross-functional teams, including engineering, manufacturing, customer service, and supply chain, to investigate warranty issues, identify root causes, and drive continuous improvement initiatives. The ideal candidate will have a strong background in quality engineering, excellent problem-solving skills, and a customer-centric mindset.Responsibilities:Conduct risk assessments on design and process from the DFMEA that's the design side and a PfMEA that's the process side.Don't need an expert on the DFMEA side but I need somebody to understand PfMEA side and how to use those tools.Focus on someone who understands industry standards - ISO, AS 9100 which is the aerospace standard I need someone with a background that understands how to interpret standards how to implement processes to support those standardsAdminister the warranty quality management system, including documentation, tracking, and analysis of warranty claims, returns, and customer complaints. Analyze warranty data to identify trends, patterns, and root causes of product failures, utilizing statistical analysis tools, such as Pareto charts, trend analysis, and failure rate analysis. Conduct root cause analysis (RCA) and corrective action planning to address identified warranty issues, collaborating with cross-functional teams to implement effective solutions. Develop and implement preventive measures to minimize warranty claims and improve product reliability, including design changes, process improvements, and supplier corrective actions. Lead cross-functional teams in the investigation and resolution of complex warranty issues, coordinating activities such as failure analysis, testing, and validation. Monitor warranty performance metrics, such as claim rates, repair costs, and customer satisfaction, and provide regular reports and analysis to management. Collaborate with suppliers and vendors to address warranty-related issues and ensure compliance with warranty terms and conditions. Provide technical support and guidance to customer service, field service, and sales teams on warranty-related matters, including troubleshooting and resolution of customer issues. Drive continuous improvement initiatives to enhance warranty processes, reduce warranty costs, and increase customer satisfaction.Other duties as assigned.Per Manager REQUIRED:- Auditing background could be internal could be external- PfMEA He asks every candidate about their knowledge- Industry standards- Understand how to develop control plans for construction and inspection standardsNice to have:- SAPIndustry experience:- Highly preferred- Aerospace- Medical is fine Strong technical background, with knowledge of quality management systems, statistical analysis tools, and root cause analysis methodologies. Experience with warranty data analysis and reporting, including familiarity with warranty management software systems. Proficiency in statistical analysis tools, such as Minitab or JMP, for analyzing warranty data and identifying trends. Excellent problem-solving skills, with the ability to analyze complex issues, prioritize tasks, and implement effective solutions. Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and external stakeholders. Customer-focused mindset, with a commitment to delivering high-quality products and services that exceed customer expectations. Detail-oriented and organized, with the ability to manage multiple projects and deadlines simultaneously. Demonstrated experience working with ERP systems, supporting software, and large databases [experience with SAP S4, Cority QMS, and Salesforce preferred] LEAN Six-Sigma training certification preferred. ASQ certified quality engineer preferred. Education:BS Engineering Degree [Mechanical, Electrical, Chemical, or Industrial].
Created: 2024-11-06