Bilingual Community Health Navigator - Remote

Job SummaryHomeland has partnered with a leading provider of employee benefits, specializing in dental health coverage for millions across the U.S. Our client is seeking a Bilingual Community Health Navigator to join their team.As a Bilingual Community Health Navigator, you will serve as the primary link for members with special healthcare needs to the resources and services available within oral health-related Medicaid services. Your responsibilities will include identifying eligible patients, conducting outreach, performing oral health risk assessments, and connecting enrollees with providers. This role is integrated within the communities they serve, establishing a network of resources aimed at mitigating the impacts of social determinants of health. This may involve coordinating transportation needs as necessary and ensuring effective communication and follow-up with enrollees, Medicaid Managed Care Plans, community providers, and support staff. The position is field-based and assigned to specific regions.Key responsibilities of the Bilingual Community Health Navigator include meeting with members in person to interview them and identify barriers to accessing dental benefits, with the goal of fostering strong oral health habits. You will work to quickly find solutions to remove obstacles, assist with appointment scheduling, clarify benefits, and ensure the completion of treatment plans. This role requires collaboration with key team members, including Account Managers, Professional Consultants, and staff from Provider Services, Claims, and Customer Services departments. Successful care coordination necessitates empathy, patience, the ability to conduct motivational interviews, as well as attention to detail and meticulous planning. ResponsibilitiesPerform visits with patients and their families at community events, provider offices, and, when necessary, in their homes to build personal relationships and ensure oral health needs are metBuild rapport with members and encourage active participation in their oral and overall healthcareEducate members on oral health best practices, preventive care, and available community resources Coordinate care among various providers and services to ensure comprehensive support for patientsConvey complex oral health information clearly and compassionately to patientsUnderstand the impact of social determinants of health (SDOH) on dental health outcomes and connect members with community resources to address these factorsAdapt to changing healthcare environments and member needsWork in various community settings, including home visits, clinics, and outreach eventsShow sensitivity to and understanding of diverse cultural backgrounds and their impact on health behaviors and access to careFollow up and track member progress towards health outcomes, conducting thorough oral health assessments of patient needs, preferences, and barriersManage multiple cases and ensure timely follow-up with patientsFamiliarity with treatment planning and scheduling for routine and complex dental proceduresUnderstand referral processes and facilitate members' access to specialty dental services Develop and deliver educational programs to enhance patient knowledge and self-managementIdentify urgent and emergency dental conditions and take appropriate steps for escalation and interventionFamiliarity with dental public health initiatives, such as school-based dental programs, mobile dental clinics, and fluoride varnish application programsTravel within your designated region to meet with patients and families, complete oral health assessments, review treatment plans and benefits, and assist with connections to community-based organizationsRequirementsBachelor's Degree in Dental Hygiene, Dental Science, or a similar fieldMust be Bilingual (English; Spanish Haitian Creole)This role requires 50-75% travel within a specific regionMust be a Registered Dental Hygienist1-3 years of experience working with culturally and economically diverse populations1-3 years of experience in highly stressful environmentsIn-depth knowledge of local community resources, eligibility for services, and referral processesThorough understanding of relevant service delivery concepts and structures, including dental home, medical home, and other care delivery modelsStrong written and verbal communication skills to interface effectively with all parties and ensure quality services and program operationsProven ability to manage multiple priorities and create a conducive environment for effective engagement with clients presenting multiple service needsA valid driver's license and the ability to use your own vehicle are required Ability to travel up to 50% to meet prospective clients, existing customers, attend trade shows, and other meetings as needed Travel requirements may vary and can include shortovernight trips or extended stays to oversee projectclient implementation Modes of transportation may include public transportation (rail, bus, car, andor plane) Travelmileage reimbursement will be provided in accordance with the IRS annual mileage program andor receipts submitted through the company expense report policyCertified Community Health Worker (CHW) or equivalent certificationProficiency in electronic health records (EHR) systems, dental practice management software, and customer relationship management (CRM) toolsBenefitsOur client provides meaningful and challenging work that fosters innovation in a secure and compliant environment, alongside a competitive compensation package. Benefits include comprehensive medical, dental, vision, life, and disability coverage for employees and their dependents with no waiting period, a 401(k) plan with company match, tuition assistance, paid parental leave, and backup family care. Their collaborative workspaces encourage creativity and talent development, while flexible time off, dress code, and work location policies promote work-life balance. The company values inclusion and diversity through Employee Resource Groups and is dedicated to social responsibility, community outreach, educational partnerships, and sustainability efforts.SummaryApply today!EEO NoticeHomeland LLC is an Equal Opportunity Employer. Homeland LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Homeland LLC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

Created: 2024-11-06