Technical Support Engineer

Service Engineer12-month contractOnsite in Newark, DEShift - Friday - Mon 9:00 am - 7:30 pm Responsibilities:Providing phoneemail support for internalexternal customer, as well as consistent monitoring and accurate documentation utilizing the Customer Relations Software ToolDemonstrating a high level of technical expertise in clinical laboratory practice while supporting Vista Systems.Demonstrating exceptional customer service skills to improve the customer experience and achieve customer satisfaction by providing highly technical troubleshooting of complex issues to meet issue resolution and achieve customer satisfaction.Taking timely action and ownership on all open tickets to troubleshoot and resolve internalexternal customer issues to the customers satisfaction, and if necessary, escalates customer issues to next level support.MeetingExceeding individual service level metrics to meet the needs of the customerbusiness.Qualifications: Candidate must have associate degree and equivalent experience or bachelor's degree in a science-related or engineering field. (Med-Tech, Biomedical Engineering or Engineering Degree Preferred*)3-7 Years Comparable Experience (Med-Tech or Engineering Degree, Healthcare Experience)

Created: 2024-11-06