Senior Digital Product Manager

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at"”all from Day One. Job Description VP of Product: Customer Lifecycle Management, Corporate Segment This leader will report to the head of Corporate Digital Servicing. This role will be responsible for contributing to the development and evolution of U.S. Bank's long-term digital strategy for corporate and commercial customer lifecycle management. This leader will focus on researching, ideating, prioritizing, promoting, and delivering digital capabilities and automation to strengthen our ability to acquire, retain and service corporate clients. Additionally, this leader will regularly interact with stakeholders across the bank to discuss opportunities, strategic vision, roadmap prioritization, risks, and more. Initially, this leader will focus on creating, documenting, prioritizing, and evangelizing the long-term strategy for corporate and commercial digital servicing. Subsequently, the role will expand to include the oversight of teams responsible for delivering the capabilities necessary to realize that strategy. ESSENTIAL FUNCTIONS Develop digital servicing product experience strategy based on a vision of developing intuitive, smart, and frictionless experiences for Corporate Segment/Products. Manages all aspects of the product's digital life cycle, customer/user needs, personas, prioritization, and product goals. Collaborate with stakeholders and business partners to define digital capabilities and experiences that helps drive deeper digital engagement and increase wallet share. Leverages data, analytics, research, design, and business understanding to ensure platform products manage risk while providing solutions and giving our customers great experiences. Drive strategic alignment and foster collaboration across the organization by effectively communicating and negotiating the vision, roadmap, and value of digital products with senior business-line owners. This leader will use strong relationship-building and persuasive skills to secure buy-in and participation, particularly in complex environments where priorities and perspectives may vary. Success in this role requires the ability to iteratively refine and adapt the digital product strategy to achieve alignment and mutual value. Partner with capability managers, delivery managers, architects, designers, scrum masters, business lines product managers to build and deliver digital capabilities. Develop, maintain, and report key metrics around platforms user experience, adoption, availability, and development. Constantly improve customer satisfaction, usability, reliability, and operational efficiency by continually monitoring performance data and KPIs. Establish, monitor, and maintain cross-departmental communication about how product work is prioritized and managed, as well as how key metrics are performing. Manage a cross functional global team of product managers, designers, technologists, and own end-to-end agile product delivery including ideation, concept development, defining product requirements, technology development, verification and rollout of features and experiences. DESIRED QUALIFICATIONS Bachelor's degree, or equivalent work experience. 10+ years of digital product management/software product management experience 5+ years of leadership experience preferred. 3+ years of experience at a fintech or corporate/commercial bank/segment preferred. Exceptional presentation skills including Power Point creation and design Consistent track-record of collecting and leveraging data to drive decisions Direct experience with data & reporting tools (Excel, SQL, Power BI, Tableau etc) preferred Experience managing and leading full stack onshore and offshore teams preferred. Experience building/leveraging CLM (Client Lifecycle Management) platforms preferred. Experience building digital platforms using workflow tools (Appian, PEGA, Salesforce, ServiceNow, etc.) preferred. Demonstrated ability as a strategic thinker and business partner. Proven ability to address and persuade multiple stakeholders, including senior executives. Strong interpersonal skills to work effectively across teams and influence decision makers. Strong analytical, decision-making, and creative problem-solving skills. Well-developed verbal, communication, and presentation skills. The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days. If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants ( . Benefits: Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours): Healthcare (medical, dental, vision) Basic term and optional term life insurance Short-term and long-term disability Pregnancy disability and parental leave 401(k) and employer-funded retirement plan Paid vacation (from two to five weeks depending on salary grade and tenure) Up to 11 paid holiday opportunities Adoption assistance Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law EEO is the Law U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants can learn more about the company's status as an equal opportunity employer by viewing the federal KNOW YOUR RIGHTS ( EEO poster. E-Verify U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program ( . The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $123,165.00 - $144,900.00 - $159,390.00 U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures. Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies. Job postings typically remain open for approximately 20 days of the posting date listed above, however the job posting may be closed earlier should it be determined the position is no longer required due to business need. Job postings in areas with a high volume of applicants, such as customer service, contact center, and Financial Crimes investigations, remain open for approximately 5 days of the posting listed date.

Created: 2024-11-06