Sr Reporting Analyst - ITSM

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand "” with heart at its center "” our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviorsâ„¢ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. Job Description This is an exciting opportunity to join the CVS Health company as part of the IT Reporting & Analytics team. This team designs, publishes, and maintains IT metrics reporting across all areas of IT Service Management. Candidates who will excel in this role are self-motivated and focused on continuous improvement. This Sr Reporting Analyst role is primarily responsible for: Developing and maintaining complex algorithms for Availability reporting across applications, infrastructure, and shared services Developing data reconciliations and tools to research and analyze data with focus on improved analytics Governance of ITSM data integrity across Availability, Major Incident, and Major Problem Participating in special projects and ad-hoc reporting requests, as needed Maintaining documentation on reporting processes, procedures, and methodology Additional Job Information The candidate should possess strong technical and interpersonal skills and be willing to join a fast-paced, high-profile business area. The candidate will have the opportunity to propose areas for improvement through automation and tool development. Required Qualifications 2+ years of analytical experience in an Information Technology setting 2+ years of experience with Business Intelligence tools and methods like Power BI, Tableau or similar. 2+ years of experience with IT Service Management data, tools, and processes like Service Now, HP Service manager, Jira or similar. Preferred Qualifications Expert level experience with MS Excel & PowerPoint Intermediate level experience with SQL. ServiceNow DPM (Digital Portfolio Management) experience is desired. Education: Bachelors degree or equivalent experience. Pay Range The typical pay range for this role is: $46,988.00 - $112,200.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off ("PTO") or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies. For more detailed information on available benefits, please visit Benefits | CVS Health ( We anticipate the application window for this opening will close on: 11/09/2024 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws. We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

Created: 2024-11-06