Senior Manager, Commercial Training Operations

Job Title: Sr. Mgr, Commercial Training Operations Position Description Summary: •Manage the Commercial role-based curriculum framework (LMS and non-LMS based) and support development, management and assignment of role-based curricula for Above Market functions •Manage and perform periodic review of all training curricula relevant for Commercial teams on the Learning Management System (LMS) •As an expert in LMS administration, assign role-based curricula on LMS to commercial colleagues Main Responsibilities & Accountabilities: What does this role do for the business? Key Deliverables? Are there interdependencies of other departments? Has scope been added? Large or small department? Complexity of area? Consider Job Description but key to emphasize the Key aspects that elevate this role. Will they manage a budget, how much? Hiring or building a team? Metrics or targets? •Develop and maintain framework for the assignment of role-based curricula for Commercial, including both LMS and non-LMS training •Manage training content on LMS to include (at least) annual review of all training curricula and content across Commercial organization •Coordinate and enter new and updated training materials on the LMS •Assign role-based curricula in LMS to new and existing employees and ensures SOPs are included in the correct role-based curriculum globally •Centralize the administration of LMS to support in-market training operations and ensure all processes are aligned across the affiliates •Act as the Commercial interface to other global functions for intake of training content, generated outside commercial, proposed for inclusion in commercial rol-based curricula with established commercial SMEs and other Training & Excellence team members to determine appropriate assignment in Commercial role-based training curricula •Manage training curriculum for commercial vendors and opportunities for appropriate access to commercial training for non-commercial colleagues •Serves as the facilitator (in partnership with SMEs) for above market onboarding and external vendor training •Drive automation of Training Operations by introducing relevant integration between LMS and Workday to maximize the efficiency of the operations •Collaborates with other training operations colleagues across commercial, other BU's, HR, R&D, etc. to share best practices and identify and implement continuous improvements •Plays critical role in balancing the training load to ensure for fit-for-purpose application within curricula •Create and support common metrics to analyze effectiveness of the training operations Qualifications & Experience Requirements: Years of experience, education, experiential or key competency requirements. Emphasize key competencies or skills that may be difficult / niche that really elevate this role. •Bachelor degree in business, communications or related discipline •7 plus years commercial experience in the pharmaceutical/biotechnology industry •Strong interpersonal skills to quickly build rapport and credibility with cross-functional team members •Knowledge of relevant business, legal, compliance and regulatory requirements •Experience as a member of teams in an international environment and with matrixed, cross-functional teams •Excellent negotiation, communication, and relationship-building abilities •Familiarity with global regulations and cultural nuances •Requires ability to influence others to accept practices and approaches, Our Benefits CSL employees that work at least 30 hours per week are eligible for benefits effective day 1. We are committed to the wellbeing of our employees and their loved ones. CSL offers resources and benefits, from health care to financial protection, so you can focus on doing work that matters. Our benefits are designed to support the needs of our employees at every stage of their life. Whether you are considering starting a family, need help paying for emergency back up care or summer camp, looking for mental health resources, planning for your financial future, or supporting your favorite charity with a matching contribution, CSL has many benefits to help achieve your goals. Please take the time to review our benefits site ( to see what's available to you as a CSL employee. About CSL Behring CSL Behring is a global leader in developing and delivering high-quality medicines that treat people with rare and serious diseases. Our treatments offer promise for people in more than 100 countries living with conditions in the immunology, hematology, cardiovascular and metabolic, respiratory, and transplant therapeutic areas. Learn more about CSL Behring ( . We want CSL to reflect the world around us As a global organization with employees in 35+ countries, CSL embraces diversity and inclusion. Learn more about Diversity & Inclusion ( at CSL. Do work that matters at CSL Behring! R-246544 CSL makes all employment decisions without regard to race, color, religion, national origin, ancestry, age, sex, gender, pregnancy, disability, marital status, sexual orientation, gender identity, genetic information, military status, protected veteran status (specifically status as a disabled veteran, recently separated veteran, armed forces service medal veteran, or active duty wartime or campaign badge veteran) or other classification protected by applicable US federal, state or local law. CSL complies with all applicable employment laws, including but not limited to Title VII of the Civil Rights Act of 1964, the Americans with Disabilities Act, the Fair Labor Standards Act, and the Immigration Reform and Control Act.

Created: 2024-11-06