Senior Technical Support Analyst

Do you have experience with Siemens Polarion ALM tool? and love to solve complex technical issues, improve processes, and work with a talented team to enhance the product in the Aerospace world? REMOTE ROLE - APPLY NOW Due to Government regulations, this position is ONLY open to US CITIZENS Job Title: Polarion ALM Support Lead - (Analyst II Tech Support) Job Type: Full time; Consultant (12 months Contract) Location: Remote Position Schedule: Monday to Friday; First Shift 8AM-5PM Pay Rate: $51.84 per hour Qualifications: Experience : 7 years in technical support or engineering, specifically with Polarion ALM. Technical Skills : Deep knowledge of Polarion ALM's features, experience with PostgreSQL databases, and scripting skills (like JavaScript). Cloud Knowledge : Familiarity with cloud platforms (like AWS and Azure) where Polarion ALM might be hosted. Networking Skills : Understanding of networking concepts relevant to Polarion ALM. Leadership : Strong leadership and problem-solving abilities. Communication : Excellent at explaining complex issues to both technical and non-technical audiences. Education: A bachelor's degree or equivalent experience is preferred. You will be supporting Siemens Polarion ALM , a tool that helps manage the entire lifecycle of applications. Your job is to solve complex technical issues, improve processes, and work with a talented team to enhance the product. Key Responsibilities: Expert Support : Help resolve the toughest technical problems that lower-level support teams can't handle. Troubleshooting : Use advanced methods to fix major issues in Polarion ALM, focusing on its main features like managing requirements, testing, and tracking issues. System Optimization : Advise clients on how to configure Polarion ALM for optimal performance based on their specific needs. Product Improvement : Work with product development teams to find issues and suggest improvements for future updates. Mentorship : Train and support junior team members to enhance their skills and improve overall service. Incident Management : Take charge during major incidents, ensuring quick resolutions and minimal disruption for clients. Innovative Strategies : Create and implement new support methods to improve service quality and efficiency. Documentation : Write and maintain guides and articles that help both clients and support staff understand Polarion ALM. Client Communication : Be the main point of contact for high-priority clients, offering expert advice and ensuring they receive great service. Research & Development : Stay updated on Polarion ALM developments and industry trends to continually enhance support.

Created: 2024-11-06