Application Support Specialist III

Overview As part of the Application support team, you will be responsible for providing tier 2 level support for Burlington Stores Retail and Corporate applications. This includes, but it's not limited to fix Point of Sale (POS), mPOS, Back-Office Application Suite, Store Operation Applications, DocMGR, TimeManagement, Reporting Systems, Software updates, maintenance, and deployments.  This person will support end users using their analytical, organizational, and technical skills. The Application Support Specialist II will help identify trending issues and partner with Tier III support teams to find meantime workarounds and permanent solutions. App Support Specialist II will be Deployment SME on various IT initiatives, therefore, will plan, communicate, execute and monitor software deployments. This person will ensure changes are appropriately communicated and documented in knowledge base and will execute all tasks in accordance with quality standards and technical procedures, leading to a high degree of partner satisfaction. This position is a Hybrid (every other week, Wednesdays/Thursdays).  Holiday, weekend, and on-call coverage required. Project work must occasionally occur in the overnight hours (1AM - 7AM). Experience: At least 3 years IT/application support required Minimum 2+ years of experience supporting retail solutions including POS and Back Office Software. XStore (Oracle Solution) is highly preferred. Skills and Abilities:  Knowledge of retail IT hardware Knowledge of ITIL best practices (a plus) Knowledge of any of the following is a strong plus; retail, merchandising, allocation, replenishment, supply chain, CRM, planning, MPOS, POS, sales reporting and system integration Familiarity with SQL statements, preferred Scripting (VBscript, MS-DOS, PowerShell) experience preferred Come join our team. You're going to like it here! You will enjoy a competitive wage, flexible hours, and an associate discount. Burlington's benefits package includes medical, dental and vision coverage including life and disability insurance. Full time associates are also eligible for paid time off, paid holidays and a 401(k) plan. We are a rapidly growing brand and provide a variety of training and development opportunities so our associates can grow with us. Our teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity. #LI-TG1

Created: 2024-11-06