Lead Internal Patient Transporter ($17.50-$18.50/hr, ...

At Towne Park, it's more than a job, you can make an impact. A career with us is rewarding in more ways than one. As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else's day and make an impact. When we see a customer, a client or one of our own team members smile, we know we made an impact. It's why we do what we do. Towne Park is a place where you can make a difference and create smiles every day. For more information about our privacy policy, please click here. Job Details Compensation: Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate's job-related skills, experience, education or training, and location. The hourly base pay range for this position is $17.50-$18.50 per hour ($17.50hr Monday-Friday and $18.50hr SaturdaySunday). Work Schedule: The work schedule for this position is Open Availability. Benefits: Employees are eligible to enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits. Employees are also able to enroll in the company's 401k retirement savings plan. Eligibility requirements depend on your job classification, length of employment and number of hours worked. Benefits are subject to change and may be subject to a specific plan or program terms. Seasonal and temporary roles are not eligible for benefits outlined above. SUMMARY The Lead Patient Transporter is a non-clinical, non-certified associate responsible for providing exceptional hospitality services in an attentive, friendly and efficient manner to all patients during their entire stay. The Lead Patient Transporter is also responsible for the transport of non-monitored patients within the hospital environment by wheelchair, stretcher or bed. Must be trained by hospital licensed staff andor equipment vendor provider, and able to support clinical staff personnel with the use of approved Patient Lift Equipment, in accordance with the hospital's policies for employee and patient safety. ESSENTIAL FUNCTIONS Reasonable accommodations may be made to enable individuals with disabilities to perform all functions. Descriptive Statement(s) - % of Time * Provides training and orientation for all new and existing staff members pertaining, but not limited, to the use and management of transport equipment, patient safety protocols, body mechanics, and customer service behaviors. Assists in ensuring transport staff are in compliance with all hospital and departmental proficiency training requirements per hospital defined protocols, including the performance of Towne Health's Transport Service Excellence Audits on other transport staff, as assigned by the manager.-20% * Coordinates activities of other Transport personnel within patient care and ancillary support areas of the hospital, and reports any problems to the manager. Has a complete understanding of the current Service Level Agreements with Nursing and Diagnostic Imaging groups. Coordinates activities of other Transport personnel within patient care and ancillary support areas of the hospital, and reports any problems to the manager. Has a complete understanding of the current Service Level Agreements with Nursing and Diagnostic Imaging groups.-15% * Follows the hospital's lock-out tag-out protocol for all broken equipment and arranges for all needed repairs on wheelchairs and stretchers, ensuring accurate records for all Transport equipment in and out of service. Monitors available Transport Management software, and maintains the competencies of a Transport Dispatch Coordinator, in order to upgrade trip priorities, approve trip cancellations, andor temporarily re-assign themselves, or other staff, to a specific "zone", based on fluctuating demands.-15% * Maintains a friendly and professional demeanor with all patients, family members, hospital staff and co-workers. Acknowledges and greets patients within 30 seconds while maintaining a professional and pleasant demeanor. Uses patient last name at all times when appropriate, and never refers to a patient by their Room #. Explains all transport related procedures to the patient prior to beginning the transport, including intended destination. Collects transport equipment and returns it to the appropriate storage area. Ensures patient comfort, safety and privacy at all times.-30% * Communicates patient needs to clinical staff upon arrival to the designated area. Communicates patient arrival andor departure to appropriate clinical staff. Must perform a physical hand-over with receiving clinical staff. Confirms the minimum # of patient identifiers in accordance with written standards, before transporting a patient.-10% * Ensures that patients are not left unattended at any time prior to the hand-over process with the receiving clinical staff. Transports and secures medical charts when conducting patient transports. Utilizes proper safe patient handling techniques. Escorts visitors as needed between departments; provide way finding services as needed. Demonstrates proper use of the patient transport tracking systemlog sheets as defined by the manager. Provides oxygen tanks filled to the defined minimum capacity, secured to transport equipment, as requested. Is familiar with hospital emergency codes and procedures in accordance with Joint Commission standards.-10% The total amount of time for all functions of the job - 100% QUALIFICATIONS Education: * High school diploma or general education degree (GED); or one to three months related experience andor training; or equivalent combination of education and experience. Required Licensure, Certification, etc.: * Must be at least 18 years of age and be able to pass a criminal background, MVR and drug screen. * Must complete the Wheelchair Safety Training course provided by Towne Park. * Must complete HIPAA Training provided by Towne Park and, if required, by the hospital. Work Experience: * Minimum of 6 months of Internal Patient Transport experience required. * Basic job related computer experience required. * Customer service experience required. Knowledge: * Knowledge of principles and processes for providing customer and personal services. * Knowledge of principles and methods for moving people. Skills: * Must be able to read and write Standard English language. * Must be able to read and comprehend simple instructions, short correspondence and memos. * Must be able to write simple correspondence. * Must be able to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization. * Ability to add and subtract three digit numbers and to multiply and divide by 10's and 100's; ability to perform these operations using units of time, American money, weight and volume measurement (including the metric system when appropriate). * Must be able to understand 24 hour and military time systems. SCOPE Authority to Act: * Job is fairly routine. Incumbent follows established practices and procedures. Duties are performed with specific directions given and work is checked or verified on a frequent basis. Decisions are made within specific operational instructions and departmental guidelines. Errors in judgment could affect the smooth and efficient operation of the department. Budget Responsibility: * The employee has control over resources available only. WORKING CONDITIONS & PHYSICAL DEMANDS The working conditions and physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Requirements While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit or stand for extended periods of time and may be required to run; walk; handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Lifting Requirements Exerting up to 100 pounds of force occasionally, andor up to 50 pounds of force frequently, andor up to 20 pounds of force constantly to move objects. Working Environment The majority of work will be performed in climate-controlled environment, but may be exposed to inclement weather and varying degrees of temperatures on occasion. Travel Travel of up to 5% may be required. ACKNOWLEDGEMENT AND ACCEPTANCE I understand that every effort has been made to make this job description as complete as possible. However, it in no way states or implies that these are the only duties that I will be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or is a logical assignment of the position. I accept that at any time there may be modifications or changes to the above job description.

Created: 2024-11-06