Solutionhealth - Patient Account Representative -EHS ...

Come work at the best place to give and receive care! Job Description: Who We Are: Here at SolutionHealth, we take great pride in serving our community, patients, and families. If you meet the requirements below, and are ready for a great new adventure, consider applying! About the Job: The Patient Account Representative serves as the Business Office's primary contact for all patient billing inquiries. Acts as a liaison between Foundation Medical Partners and patients, providers, and payers for all post-care matters for account resolution related to guarantor balances. Provides information regarding professional billing practices, policies, and patient billing statements. Assists patients in understanding billing statements to ensure swift resolution of outstanding balances. Fulfills the organization's mission of care and service by providing superior customer service. What You'll Do: * Accepts inbound phone calls from patients and physician offices, etc. within a specific response-to-call timeframe and with the intent to resolve the caller's concern self * Maintains all self-pay accounts; updates patient demographics when necessary; scans all accounts for financial assistance, and directs patients to the appropriate resources (e.g., financial counseling) * Collects patient payments made over the counter, over the phone, and by mail on a daily basis; properly records credit card transactions into the online bill pay computer system and follows levels of authority for posting adjustments, refunds, and prompt pay discounts * Provides exceptional customer service that aims to improve patient andor guarantor relations and contribute to a positive work environment Who You Are: * High school diploma or GED, Required * Epic Experience, Preferred Why You'll Love Us: * Health, dental, prescription, and vision coverage for full-time & part-time employees * Short term, long term disability, Accident insurance, & life insurance * Tuition Reimbursement * Referral bonuses * Accrued earned time for full-time & part-time employees * 403b Retirement plans, with generous employer contributions * And more! #CRM Work Shift: M-F - Days SolutionHealth is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, disability status, veteran status, or any other characteristic protected by law.

Created: 2024-11-06