Patient Access Float - Patient Registration

Patient Access Float Who You Are: You are a dynamic and adaptable professional who thrives in a fast-paced environment. With a strong background in patient access functions and a commitment to outstanding customer service, you are ready to provide flexible coverage across various roles within the Patient Access department. What You'll Do: * Cover all Patient Access functions, including ED Registration, Main Admissions Registration, Pre-Registration, and Prior Authorizations during staff absences or vacancies. * Collaborate with the Department Coordinator and Supervisor to prioritize coverage needs. * Serve as a backup for Point of Service collection batching and daily processing. * Accurately complete registrations for hospitalists and resolve authorization denials. * Assist in training new and existing staff across all functions. * Support special revenue cycle projects as directed by the supervisor. * Ensure compliance with policies and procedures for capturing patient information. * Address errors from staff communications and postdeliver Point of Service collections. * Provide exceptional service to all customers and support teamwork within the department. * Engage in emergency preparedness activities and maintain adherence to infection control protocols. What You'll Bring: * High school diploma or equivalent; experience in insurance and registration in a facility or provider office setting preferred. * A minimum of 3 years' experience in insurance and registration. * Strong ability to multi-task and maintain attention to detail. * Knowledge of medical terminology and patient demographics. * Physical capability to perform lifting, standing, and moving tasks. * Excellent verbal communication skills to convey detailed information and instructions. * A customer-oriented mindset with experience handling challenging situations. * Familiarity with HIPAA regulations and confidentiality policies. Who we are: Catholic Medical Center ("CMC") is a nonprofit, regional health system committed to delivering the highest quality and most advanced healthcare to patients across New Hampshire. CMC is the home of the nationally-renowned New England Heart & Vascular Institute, rated among the top cardiovascular programs in the country. We are driven by our mission to offer health, healing, and hope to every individual who seeks our care, and we live by our values of Respect, Integrity, Compassion, and Commitment. CMC is proud to be named to the Forbes list of America's Best-in-State Employers for two consecutive years. This prestigious award is presented by Forbes and Statista, Inc., and is based on 2.1 million employer recommendations from employees working for companies with more than 500 employees in the United States. With our award-winning clinical programs, primary care network and dedication to community, CMC is fostering a healthier New Hampshire, every day. Catholic Medical Center is an equal opportunity employer and we embrace diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.

Created: 2024-11-06