Business Process Specialist I or II

Description JOB SUMMARY Business Process Specialist I: Leads projects for the development and implementation of business process initiatives that result in increased efficiency and effectiveness of Sewer District operations. Projects include low to mid-levels of complexity and may include establishing new or enhancing current programs, processes or procedures. Coordinates with Technical Services Group (TSG) team members and Engineering and Construction (E&C), Watershed Programs, and Operation and Maintenance (O&M) departments. Participates as a team member or a primary contributor to the planning of business process developments and improvements for project administration and operational systems. Adheres to project commitments including communication with other project leads and stakeholders. Performs other duties of a similar nature as may be required. ESSENTIAL FUNCTIONS - Collaborates with business process team members to evaluate and assess the effectiveness of project administration, operational systems and associated tools. Identifies areas of conflict within projects or operational areas and provides solutions. Uses a variety of data collection methods and sources including but not limited to interviews, document analysis, surveys, task, workflow analysis and site visits to assess, evaluate and analyze current business process and procedures. Formulates a detailed plan that meets the end user's desired outcome. Analyzes collected data and makes recommendations that help define the scope of a project. Creates simple work plans that identify and sequence the activities needed to successfully complete tasks and projects. Prepares and completes action plans, participates in the identification of root causes to resolve problems, provides expertise in identifying trends and system/process improvements and implements change management activities as requested. Utilizes strong analytical skills to gather user requirements and complete business process assessments. Collects and analyzes data and makes recommendations to identify project and process problem solutions. Identifies and monitors project-related issues, scope changes, variances and contingencies that may arise during the implementation of business process related tasks and projects. Makes recommendations that ensure the successful completion of tasks and projects. Collaborates with all team members to ensure consistent department communication and training as required. Develops presentations for verbal and written reports defining plans, problems and resources to stakeholders. Delivers presentations as needed. Makes recommendations to engage stakeholders, design, prioritize and implement processes and executes assigned tasks. Generates reports as needed and communicates findings to team members and project stakeholders. Tests new automated workflows that are deployed and suggests changes to existing automated workflows. Updates business system/process and end-user documentation and content as systems and/or business processes are developed and modified. Provides support for the administration of project content management applications. Performs other duties of similar nature as may be required. Business Process Specialist II: Leads projects for the development and implementation of business process initiatives that result in increased efficiency and effectiveness of Sewer District operations. Projects include all levels of complexity and may include establishing new or enhancing current programs, processes or procedures. Focuses on meeting project commitments and assignments, including communication with project team members and stakeholders. Evaluates projects and processes with use of strong analytical skills to gather user re

Created: 2024-11-05