Maitre D'

MAITRE'D Job Description ABOUT THE COMPANY: Come be a part of our exciting new concept opening later this year! We will be launching a new Coastal Italian restaurant, dedicated to delivering exceptional hospitality and exquisite cuisine. Here at Allora, we believe that dining is an art form, where every detail, from the ingredients we source to the ambiance we create, is meticulously crafted to provide an unforgettable experience. We exist to deliver memorable hospitality without equal, while reflecting a Coastal Italian philosophy by serving a sustainable, artful, and inspired menu, and providing guests a haven for comfortable luxury. Our mission is to contribute to the elevation of food and beverage in Grand Rapids by offering our community a new standard of inspired dining experience that is steeped in hospitality and humble indulgence. ABOUT THE POSITION: The Maitre D' role is a vital member of the Service team, overseeing the flow of bookings to the restaurant, initial hospitality when arriving and booking reservations, and a warm goodbye. The Maitre D' has a firm grasp on what is always happening, in all parts of the restaurant during service. Seat and fill the restaurant in such a way that maximizes seating capacity of the restaurant and supports the dining room and kitchen teams, so that they can execute their roles with excellence. The Maitre D' will also act as a Floor Manager assisting the AGM through various acts of service and ensuring the guest experience is optimal. RESPONSIBILITIES AND DUTIES Duties and responsibilities include, but are not limited to the following. Create a welcoming and hospitable environment for all guests. Recognizing VIP guests, regular guests and actively trying to create new ones. You are the face of the business. Quote accurate wait times while searching for the yes for all guests. Act as a liaison between the guest, management, service staff and kitchen and communicate accordingly. Work with efficiency and a sense of urgency while remaining composed. Demonstrate an understanding of reservations booking strategies and a working knowledge of all functions of Toast Tables & Tock. Coordinate with the management and guest experience team to "set the book" and boost cover counts while taking into consideration both the needs of the business and the needs of our guests. EDUCATION AND EXPERIENCE Two or more years' experience in a guest-facing fine dining restaurant role. Management experience is a plus. A passion for guest experience and hospitality. Ability to walk up and down stairs. Ability to stand or walk for long periods of time. Ability to work in a fast-paced environment. BENEFITS Comprehensive Medical, Dental, and Vision insurance. Paid Time Off to support you with an active life outside of work. Paid Parental Leave. Portfolio wide discounts. Employee Assistance Program to support overall mental wellbeing. Matched 401(k) to help you invest in your future. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Created: 2024-11-05