Sales Account Specialist

Company With around 480 locations in over 40 countries, thyssenkrupp Materials Services is the biggest materials distributor and service provider in the western world. The broad service spectrum offered by the materials experts enables customers to focus on their individual core business. The area of Materials Services spans two strategic areas: global materials distribution as one-stop-shop - from steel and stainless steel, tubes and pipes, nonferrous metals and specialty materials to plastics and raw materials - and tailored services in the areas of materials management and supply chain management. An extensive omnichannel architecture offers 250,000 customers worldwide cross-channel, round-the-clock access to more than 150,000 products and services. A highly efficient logistics system ensures that all requested services are smoothly integrated into customer production processes "just-in-time" or "just-in-sequence. thyssenkrupp Aerospace is a subsidiary of the internationally operating thyssenkrupp Group. We focus on supplying aerospace raw materials and finished part logistics to the world's leading aerospace companies and their supply chains. Operating from 35 service centers in 15 countries throughout the Americas, Europe and Asia Pacific enables us to aggregate demand across a single supply chain on behalf of the world's leading OEM's, while at the same time providing a truly responsive local service to meet the needs of individual subcontractors anywhere in the world. Your responsibilities Job Summary Provides basic troubleshooting & problem-solving interaction with Boeing, TMX Aerospace purchasing, emergent support, and strategy participants. Duties can include order entry as well along with other task/projects which could deemed necessary by their manager. Job Description Key Responsibilities: Provide customer service regarding material and order status via phone and/or email along with periodic meetings (virtual & in-person, as needed/requested) Coordinate issue resolution between customer, Boeing, and appropriate internal staff members (contract administration, quality, purchasing, finance, plant, Boeing TWL, Boeing PA, onsite Boeing Ops team etc.) Responsible to service the account load assigned to them with a high level of customer satisfaction (internal & external) Ability to accurately communicate customer requirements with prompt and timely resolution of problems. Responsible to maintain high Customer satisfaction, evaluation will be based upon customer feedback, email correspondence and surveys. Running, modifying & potential analysis on reports, based on needs of account management needs (batch reports, sales analysis, lifecycle, aging report, rock report etc.) Completion of action items from customer meetings/emails Responsible to administer Sales tab on Elevation forms, PTA (premium freight transportation) Responsible for completing various requested Boeing tracking activities Completion of customer status reports, along with any issues needing attention as deemed necessary by their Regional Account Manager. Individualized tasks are to be submitted weekly, itemized by activity along with time spent on activity. At times, Account Specialist will support completion of order entry, purchase order change, plant movement, AOG or quote preparation as needed/assigned. Meets TKMNA Employee Attributes / Competencies The above is intended to describe the general content of and requirement for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. Minimum Requirements: High school diploma or equivalent At least 1-2 years of previous customer service experience Solid computer skills, beyond the basic level Strong attention to detail Excellent communication and customer service skills; ability to resolve problems successfull

Created: 2024-11-05